The product registered without my authorization.

Hello everyone,
I made a mistake this week by purchasing Komplete 14 standard when I already had an upgrade purchased last spring. I've been taking tickets through support for a week and sending cancellation letters but I haven't had any feedback... Furthermore, this morning the product registered directly even though I didn't click on the "add a serial number" button, I am now afraid that the reimbursement will be compromised even though I was careful not to register the new komplete 14 product in order to be able to withdraw.. can someone help me please?
Morgan
Comments
-
Hey Morgan, my colleagues have a lot of requests to process at the moment, their reply times are longer than usual. I see your request in there, no worries, my colleagues will take care of it as soon as possible.
0
Categories
- All Categories
- 19 Welcome
- 1.5K Hangout
- 62 NI News
- 791 Tech Talks
- 4.1K Native Access
- 16.6K Komplete
- 2K Komplete General
- 4.3K Komplete Kontrol
- 5.8K Kontakt
- 1.6K Reaktor
- 381 Battery 4
- 850 Guitar Rig & FX
- 430 Massive X & Synths
- 1.3K Other Software & Hardware
- 5.8K Maschine
- 7.4K Traktor
- 7.4K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators