The product registered without my authorization.

Mørgan Member Posts: 1 Newcomer

Hello everyone,

I made a mistake this week by purchasing Komplete 14 standard when I already had an upgrade purchased last spring. I've been taking tickets through support for a week and sending cancellation letters but I haven't had any feedback... Furthermore, this morning the product registered directly even though I didn't click on the "add a serial number" button, I am now afraid that the reimbursement will be compromised even though I was careful not to register the new komplete 14 product in order to be able to withdraw.. can someone help me please?



  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,935 mod

    Hey Morgan, my colleagues have a lot of requests to process at the moment, their reply times are longer than usual. I see your request in there, no worries, my colleagues will take care of it as soon as possible.

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