Can I exchange my Kontakt7 purchase from yesterday for Komplete 14 Ultimate at an additional cost?

AnoukLetizia
AnoukLetizia Member Posts: 5 Newcomer

I downloaded Kontakt 7 yesterday and after opening it I realised that I would have preferred to buy the Komplete bundle including Kontakt 7. If I buy the bundle now, would I be refunded the purchase price of the Kontakt 7 player? 

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer ✓

    @AnoukLetizia I'm sure we can make an exception on this one. Right now my colleagues have a ton of requests to process, it might take a few days to get a reply.

  • AnoukLetizia
    AnoukLetizia Member Posts: 5 Newcomer
    Answer ✓

    Hi again. I just wanted to let you know that I bought the Komplete 14 Ultimate Bundle yesterday and the purchase price for the Kontakt 7 player was refunded. :-) Thanks for your support on this. 🤩

Answers

  • mykejb
    mykejb Moderator Posts: 876 mod

    You probably need to contact support and ask before you do anything. Software is non-refundable usually but they might make an exception if you want to buy a more expensive bundle.

    -- Mike

  • AnoukLetizia
    AnoukLetizia Member Posts: 5 Newcomer

    Thank you Mike for your answer. :-) I have created a ticket with the customer support. Do you happen to know how long the processing times usually are? 

  • mykejb
    mykejb Moderator Posts: 876 mod

    They were a bit slow during the recent sales, not sure if they're back to normal yet. @Jeremy_NI might be able to give you a better answer when he sees this.

    -- Mike

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer ✓

    @AnoukLetizia I'm sure we can make an exception on this one. Right now my colleagues have a ton of requests to process, it might take a few days to get a reply.

  • Don1990
    Don1990 Member Posts: 64 Member

    Kontakt 7 is included in the Komplete Ultimate bundle so you should be fine

  • AnoukLetizia
    AnoukLetizia Member Posts: 5 Newcomer
    edited January 17

    @Jeremy_NI And @Don1990. Thanks for your feedback. It is completely fine for me to wait until the Sales rush faded out. 🙂

  • AnoukLetizia
    AnoukLetizia Member Posts: 5 Newcomer
    Answer ✓

    Hi again. I just wanted to let you know that I bought the Komplete 14 Ultimate Bundle yesterday and the purchase price for the Kontakt 7 player was refunded. :-) Thanks for your support on this. 🤩

  • Don1990
    Don1990 Member Posts: 64 Member

    Great to hear! Enjoy your Bundle :)

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