AUDIO PROBLEMS WITH WINDOWS 11

DJNastazia · 2024-01-08T17:47:26+00:00

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Happy new year,

Since the upgrade from windows 10 to windows 11 i have audio issues. i contacted windows support and they told me that i need drivers for my kontrol audio 6 card that are compatible with windows 11! in NI website it says kontrol audio 6 is compatible. What is going on? if realtek audio card is on kontrol audio 6 doesnt sound. please help

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DJNastazia

also i cannot find NI chat anymore. They disabled it?

Kaiwan_NI

Hi @DJNastazia are you referring to Komplete Audio 6 mk2? If so, I can confirm that it's supported on Windows 11. You'll need the same driver for Windows 10 (Komplete Audio 6 MK2 Driver 5.22.0 - Windows 10) on this page here:

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

As for audio issues, have you tried the troubleshooting steps on this page?

https://support.native-instruments.com/hc/en-us/articles/360017366438-Komplete-Audio-1-2-6-MK2-Audio-Issues-Windows-

Kaiwan_NI

Btw yeah we no longer offer chat support. However, you can still submit a ticket through the chat assistant.

Stevan

It is Windows so there is always 50:50 chance some silent update will reset your OS settings. Best practice separate partition for music app where windows OS is fully debloated. That's what I have done at least :)

Neal Butler

OK:

Windows 11 use Komplete audio 6 windows 10 driver, then for spdif interface, specify output 5&6 they are not labeled, but it works. The driver will not report that the device is present, but it works.

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