Modulation strip on my brand new m32 keeps sending out random data

Molin
Molin Member Posts: 3 Newcomer

Has any one else experienced this? Whatever instrument I load in my DAW, the function that is controlled by the right strip keeps jumping randomly up and down. I think it may be somehow related to the hold pedal, as the problem seems to go away if I disconnect the pedal. I have tried using two different pedals, two different USB cables and two different USB ports on my computer. but the problem persists.

One thing I haven't tried is to install the Komplete Kontrol software. Might that make a difference?

Answers

  • Uwe303
    Uwe303 Moderator Posts: 2,905 mod
    edited January 8

    Hello,

    I would install komplete kontrol and setup the pedals, there is also a calibration for the pedals if you have a continuous control pedal. If that does not make a difference I would guess your keyboard has some issue but we will see after you tried to calibrate. What pedals do you use?

    https://support.native-instruments.com/hc/en-us/articles/115005166305-How-to-Configure-Sustain-Expression-Pedals-on-Kontrol-Keyboards

  • Molin
    Molin Member Posts: 3 Newcomer

    Hi Uwe, thanks for the quick reply. One of my pedals is an old one, the brand of which I've forgotten, but it works fine with my other keyboard/synth (Roland XP30). The other pedal is a Roland DP-10, which is included of the list of compatible pedals. They both act the same when hooked up to the M32. In fact I've also run into another problem, where the pedals are sustaining without being pressed and then stop sustaining when pressed. With the old no-brand pedal this issue resolved itself after a restart of the computer, but with the DP-10 I haven't been able to get it to work the correct way.

    Anyway, I'll probably give it a shot with installing Komplete Kontrol tomorrow, but to be honest I'm not very optimistic about that fixing the erratic modulation slider, since everything else seems to work as intended via simple plug-and-play. We'll see.

    Thanks again.

  • Uwe303
    Uwe303 Moderator Posts: 2,905 mod

    Yeah I also think the device itself has a problem but maybe with kk and calibration it works.

  • Molin
    Molin Member Posts: 3 Newcomer

    Alas, the software didn't fix the issue. I even tried the keyboard on a different computer, but the erratic behaviour of the modulation strip persisted. Oddly, the problems seem to only start once a hold pedal is hooked up and configured properly. When I first hooked up the keyboard and pedal to the second computer, the pedal function was inverted as described above, but the modulation strip actually appeared to be behaving itself. But after I configured the pedal using the information in the link you provided above, the jumps and spasms began.

    All in all, I can't work with this unpredictability so the keyboard is going back to the shop. Thanks for the assistance.

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