Raum and Phasis both crashing Ableton Live on macOS 13.6.3

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KØHAI
KØHAI Member Posts: 4 Newcomer
in Komplete General

I have updated, completely removed and re-installed v1.3.1 of both and Ableton Live still crashes when opening either. 

Does anyone have any other ideas to resolve this?

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  • Paul B
    Paul B Member Posts: 66 Helper
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    I suggest sending crash reports to Ableton if you have not already. Those will contain information which they can use to diagnose the problem.

    For what it's worth, Raum is not crashing Ableton Live here.

    Ableton Live 11.3.13

    Raum 1.3.1

    macOS 13.6.3, Mac mini M2 Pro

    I tested both AU and VST3. I am unable to test the VST2 version because it is not compatible with my M2 chip and I do not use Rosetta.

    I don't own Phasis so I could not test that.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,737 mod
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    @KØHAI What's your operating system? Do you have a m1 mac or a Sillicon one? Does it happen with AU, VST3 or both?

    Does Ableton have full disk access? How to Enable Full Disk Access on macOS

  • KØHAI
    KØHAI Member Posts: 4 Newcomer
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    https://community.native-instruments.com/discussion/comment/131499#Comment_131499

    Ableton already has Full Disk Access and I have tried re-installing (properly) and tried both AU and VST and the issue persists.

    I have tried on macOS 13 and macOS 14 and the issue persists.


    I am running on an Intel i( MacBook Pro (late 2018) MacBook Pro.

  • KØHAI
    KØHAI Member Posts: 4 Newcomer
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    Both Phasis and Raum are experiencing the same issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,737 mod
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    I've contacted you by email regarding this issue, my colleagues will need to have a deeper look.

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