New A61 Not Recognized by computer.

gtagtr · 2024-01-04T19:20:37+00:00

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My keyboard isn't under MIDI devices in Komplete Kontrol, and my DAWs are not receiving any input either. It is receiving USB power. I am using the cable that came in the box with the keyboard.

I've checked everything in the "My Komplete Kontrol Keyboard Does Not Start" article.

There's still a chance that it could be the USB 2.0 issue, but this seems like a rather stupid problem to have with brand new hardware in 2024. I really don't want to hunt down yet another dongle only for the A61 when it says that it "sometimes" has issues with USB 3.0, which has been around since 2008. What is causing the issues with USB 3.0, and what can be done to solve them? This part of the article is way too vague.

Using an Intel Mac running 12.7.1

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Uwe303

Hello,

do you see the device under "audio and midi settings"?

gtagtr

Thanks for the reply! If you're asking if it's listed in the Audio MIDI Setup utility, it is not, and I don't see an apparent way to add it.

Uwe303

Here are some things to check:

https://support.native-instruments.com/hc/en-us/articles/4410095967377-My-Komplete-Kontrol-Keyboard-Does-Not-Start

gtagtr

I already checked all of that as I pointed out in the original post 🤦‍♂️

Uwe303

https://community.native-instruments.com/discussion/comment/122848#Comment_122848

ahh sorry - so if you´ve checked it all and rights issues and stuff is sorted out, have you checked that the files "NIHardwareAgent" and "NIHostIntegrationAgent" really exist in a native folder?

gtagtr

No worries! If you mean the HD>Library>Application Support>NI>Hardware folder, then yes, both Agents are present in that folder.

Uwe303

Yeah exactly - I guess you have no other computer to test. The USB 3 issue is related to some USB chips as far as I remember, some could fix it with a new chipset driver or bios update but on mac this is all different. Then I guess the only option is really a usb hub or something like that.

gtagtr

Ah I see. Are there any hubs that have been tested and proven to work?

Uwe303

I can only say I have good experience with ugreen and anker stuff, but I'm not a mac user myself, so I can't speak from my own experience with a mac.. I only remember one guy with a similar problem here in the forum and he bought a ugreen hub as far as I remember, and for him it worked, but that is just an anecdote, doesn't mean it will work for you of course.

Jeremy_NI

@gtagtr If you followed the steps in the article and that didn't help, you should get in touch with our support here: https://bit.ly/NI_support_Kontrol

gtagtr

I filed a request (#4181289) a couple weeks ago. I'm now waiting to hear back from hardware support.

Jeremy_NI

Ok, so things are already on their way, my colleague will get back to you as soon as possible.

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