S61 Mk3 Not Detected By KK

SuperTRev
SuperTRev Member Posts: 89 Member

So my brand new thousand dollar big rectangle isn't being detected by the Komplete Kontrol plugin anymore. It just keeps booting up the MIDI mode every time.

I've tried Native Access updates, restarting the computer. And that's all I can think of. Can't find any info on this problem.

I can't update the firmware either because it has to be detected to do that. Which makes a whole lot of sense. You have to plug it in to fix it, but you need to fix it to be able to plug it in. πŸ˜… It's like packaging scissors in hard plastic. You need the scissors to get the scissors. πŸ˜‚

Windows 10 PC, all latest software updates.

Best Answer

  • SuperTRev
    SuperTRev Member Posts: 89 Member
    Answer βœ“

    Yup it was Ccleaner. I still had the Daemon process sleeping. Woke it up and it's working fine now.

    Got the firmware update too. Sorry, I didn't think of that before.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,907 mod

    @SuperTRev Do you remember what happened before the issue? A Komplete Kontrol update? A Mac OS update? Different sub slot/cable/power supply? Did you update the Hardware Connection Service?

    Please make sure to give full disk access to Komplete Kontrol: How to Enable Full Disk Access on macOS

    Please give this a try too: My Komplete Kontrol Keyboard Does Not Start

  • SuperTRev
    SuperTRev Member Posts: 89 Member

    I'm on Windows. My keyboard does work. But it just goes to MIDI mode. Windows does detect it but the KK plugin doesn't recognize that the keyboard is running. Its entry is greyed out in the device drop down menu.

    My Native Access program was conflicting with a third party firewall I have called Portmaster. I wonder if that is involved here too.

    I used to 'sleep' the NK Daemon process with Ccleaner, because I don't need it running when not making music, as it says that it has a 'high impact' on performance. But I think that I reverted that.

    I will reinstall the drivers and see if that fixes it.

  • SuperTRev
    SuperTRev Member Posts: 89 Member
    Answer βœ“

    Yup it was Ccleaner. I still had the Daemon process sleeping. Woke it up and it's working fine now.

    Got the firmware update too. Sorry, I didn't think of that before.

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