Why has Komplete 14 Upgrade doubled in price, despite it saying the sale runs until Jan 15th??

neonghostlight · 2024-01-02T20:54:29+00:00

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Hey, I was interested in the deal to upgrade to Komplete 14 Collectors edition (from 12 Ultimate), and was going to buy on the 4th Jan when I get paid (because of, you know, Christmas), which I thought I could do as it says clearly the sale runs through Jan 15th, but now when I log in the sale upgrade price has now doubled?? Why has this happened? Is it a mistake? If I would have known the sale price was ending before the 15th I would have bought earlier, but it clearly says the 15th Jan plastered over every banner on the website. At the lower price I can buy it....at the higher price, its a very different value proposition. The discount ration is still the same on individual instruments included (Cremona Quartet, for example), but why not the Komplete bundles??

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Monochrome

Because the offer for Komplete updates and upgrades ended on December 31. Admittingly, it's quite confusing as there was conflicting information floating around.

It doesn't say it on the page anymore, but the previous Terms & Conditions said:

"These special offers on S-Series keyboards, Komplete updates and upgrades, and products from iZotope are valid from November 15, 2023, to December 13, 2023, at the NI Online Shop and participating retailers, while stocks last. Offers on the iZotope Creative Mix bundle, Plugin Alliance products, and all other Cyber Season offers are valid from November 15, 2023, to January 15, 2024, at the NI Online Shop and participating retailers, while stocks last."

An email, however, stated:

"The special offers on Komplete updates and upgrades are valid from November 15, 2023, to December 31, 2023, at the NI Online Shop and participating retailers, while stocks last. Offers on the S-Series keyboards, iZotope Creative Mix bundle, Plugin Alliance products, and all other Holiday Season offers are valid from November 15, 2023, to January 15, 2024, at the NI Online Shop and participating retailers, while stocks last."

So, it eventually went from December 13 to December 31.

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Ftracy3

I'm in the same boat--went to upgrade my Ultimate to Collector's today and the upgrade price had doubled, and it makes no sense--with the upgrade price now I'd be paying more for Ultimate (599)--> Collectors ( another $599 for the upgrade) than if I just were a new customer buying Collector's outright today at the sale price which is till valid ($899.) Very frustrating because you really had to read the fine print related to the sale banners. It really makes no sense to maintain the sales prices but eliminate the upgrade prices for existing customers during the same sale season. I guess I'll wait until the next sale but this leaves me mad at both NI and more so at myself.

lightbulb

I also just found out this, and I was gonig to buy the upgrade... I don't see what the logic is in making the upgrade cost more than the product itself.

I hope NI can extend the upgrade discount, seeing that so many of us had not understood that the promotion would have ended that early (here is another thread about this https://community.native-instruments.com/discussion/20857/over-billing-overnight and on NI's reddit page there is another one), otherwise we'll all have to wait another six months untill the summer deals return, which sucks.

lightbulb

For those interested, if you search enough you will find some websites that still have the discounted offers active, so that you don't have to wait until next summer/year.

Kubrak

Note that beside time limit there is also volume limit ('till stock lasts').... So even thought some texts might be possibly vaguely interpreted that offer ends past Dec 31, the planned volume could have been reached much earlier....

NI can always say, sorry. It has been sold out before the date.

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