Purchase

MarcelF
MarcelF Member Posts: 2 Newcomer
edited October 2024 in Kontakt

Hi, I have been trying to purchase Kontakt for about a week now but the website simply doesn't let me. I need Kontakt in order to use 8DIO products. I know there has been an increase in demand but this seems rather odd to me as I have tried to add the software to my basket at least 800 times.

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  • mykejb
    mykejb Moderator Posts: 2,232 mod

    Are you getting any particular error messages?

    -- Mike

  • MarcelF
    MarcelF Member Posts: 2 Newcomer
    edited December 2023

    80% of the attempts there is no message at all. The basket button lights up and that's it. I sometimes get the 'Oops, something went wrong' message. I have cleared the cache and tried three different browsers. I have also tried different times of the day: 1AM, 2AM, 5AM,10AM,4PM etc.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    @MarcelF It seems it was an issue on our side that was resolved since.

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