display keeps going back to "product page" when browsing

Juanse
Juanse Member Posts: 6 Member
edited December 2023 in Komplete Kontrol

Hi. Got a new s88 mk3.

In browser mode, display gets stuck in the product page. If if touch another knob, like brand or bank, I can see their respective pages and scroll, but if i stop touching that knob, display goes back to "product" page, as if I would have touched the second knob.

Apparently no problems in plug-in mode, so I guess is not something physical with the knob

Brand new keyboard, updated firmware.

Anyone has experienced this?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @Juanse Just found your post now. Looking into your ticket, the issue seems to be identified as a hardware failure.

Answers

  • Juanse
    Juanse Member Posts: 6 Member

    Anyone? I've sent a support ticket, but didn't get a reply

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @Juanse Just found your post now. Looking into your ticket, the issue seems to be identified as a hardware failure.

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