Guitar Rig 7 Black screen

Freddy_Lo
Freddy_Lo Member Posts: 3 Newcomer

Hello everybody!

I just decided to upgrade from Guitar rig 5 to Guitar rig 7.

After installation, I got a black screen, altough the right click options show up.

I checked on this forum, and all my DirectX specs are according to the support page.


Does anybody have a tip on how to solve this?

The PC is honestly not the newest, but it should work just fine.


Looking forward to your answers - thank you!

Answers

  • Milos
    Milos Member Posts: 1,837 Pro

    Hellow Freddy.

    Which DAW are you using for opening Guitar Rig as an effect?

  • Monochrome
    Monochrome Member Posts: 1,064 Expert

    What does your DXDiag show? Could you please share a screenshot of it?

  • Freddy_Lo
    Freddy_Lo Member Posts: 3 Newcomer

    Hey,

    I'm using Ableton 11 standard.

    I can't open guitar rig in ableton or as a standalone.


    Here's the screenshot, hope it helps.


    Greetz


  • Monochrome
    Monochrome Member Posts: 1,064 Expert
    edited December 2023

    Bad news 🙁 Guitar Rig 7 requires graphics hardware support for Direct 3D 11.1 (Feature Level 11_1) or higher.

    Your graphics hardware supports Direct 3D 11.2, but your Feature Levels ("Funktionsebenen") only go up to 11_0. Sadly, 11_1 is missing.

    I see you own a AMD Radeon HD 6450. According to this Wikipedia article, 11_1 is supported by the following AMD cards: Radeon HD 7700-7900/8500-8900, Rx 240/250/265/270/280, Rx 330/340/350/370, R5/R7 400 series (GCN1).

  • Freddy_Lo
    Freddy_Lo Member Posts: 3 Newcomer

    Damn, thats too bad.

    Any idea how I have to contact the support for refund/other solution?

    the bot was a bummer :D


    Thank you!

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