Help with Kontakt 5 - Contact info for NI

chobes

Hello, completely new here. We purchased Kontakt 5 and libraries to go with it, never got around to using it. I'm not able to add the license or serial number to my account on the NI website and have not been able to get anywhere with the automated NI support chats.

I'm hoping to be able to get the software installed and operational as a surprise Christmas present.

Are there any options to contact NI and speak with someone about the products I have, upgrade path, hardware options etc?

Thanks in advance, much appreciated.

Monochrome

Have you tried downloading and installing Native Access and registering the serials in there?

https://www.native-instruments.com/en/specials/native-access-2/

Monochrome

Have you tried downloading and installing Native Access and registering the serials in there?

https://www.native-instruments.com/en/specials/native-access-2/

chobes

https://community.native-instruments.com/discussion/comment/118364#Comment_118364

Thanks for the prompt response, I'll give that a go.

At this point in time, with the age of Kontakt 5, is there any point in installing it, or better off just going for an upgrade to Kontakt 7? We have the hardware and OS capable of running Kontakt 5, so there is a hardware cost for us to consider also.

Monochrome

You might be better off updating to Kontakt 7. Please do check first if your device(s) can run it:

https://www.native-instruments.com/en/products/komplete/samplers/kontakt-7/specifications/

Jeremy_NI

@chobes If you have issues installing or questions regarding installation please get in touch with our installation specialists here: https://bit.ly/NI_support_NA