Refund for unopened order of a Komplete Kontrol

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mga
mga Member Posts: 7 Newcomer
in Komplete Kontrol

I have been trying to contact NI for the past nine days, first to cancel my web order and then to get a refund once I the product arrived. None of the tickets have been answered and now I saw that the ones requesting the refund were close with no reply.

Anyone know how to go about this? I haven't even opened the FedEx box. I want to relabel it and get it sent back to NI.

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  • mga
    mga Member Posts: 7 Newcomer
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    Ok I got the label and the box has been picked up by FedEx. Thanks!

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    @mga Sorry to hear about your bad experience. Someone should get back to you with a return label and the steps to take.

  • mga
    mga Member Posts: 7 Newcomer
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    Looking forward to it.

    Thank you

  • mga
    mga Member Posts: 7 Newcomer
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    @Jeremy_NI I have not received any followup regarding this issue. I have an open ticket in the support site. When can I expect an answer?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    @mga My colleagues got back to you.

  • mga
    mga Member Posts: 7 Newcomer
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    Ok I got the label and the box has been picked up by FedEx. Thanks!

  • mga
    mga Member Posts: 7 Newcomer
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    Hello @Jeremy_NI I shipped the box back and it was delivered last Monday Jan 8th. I contacted support to inquire about the status of the refund and I haven't received any reply. Would it be possible to get some response?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    Someone should get back to you soon.

  • mga
    mga Member Posts: 7 Newcomer
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    I finally received refund confirmation. Thank you.

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