Session Percussionist Purchase Not showing up in Native Access

John Pennington
John Pennington Member Posts: 3 Newcomer

I purchased NI Session Percussionist today, but it isn't showing up in Native Access within the "Not Installed" Tab. The serial is accepted, but after the serial is accepted, the installer doesn't show up. What is happening here?

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Answers

  • Milos
    Milos Member Posts: 1,854 Pro

    Maybe NI has a shipping delay, I think.

  • PoorFellow
    PoorFellow Moderator Posts: 1,665 mod
    Answer ✓

    After adding the serial in Native Access' add serial then try logging out of Native Access and reboot computer and log in again. If that doesn't help then try this troubleshooter , if that does not help then you can get in touch with N.I. support here: http://bit.ly/NIsupport_install they can help with Native Access or provide an installer.

  • John Pennington
    John Pennington Member Posts: 3 Newcomer
    @Milos, The Software was sent electronically. No physical boxes or disks. Native access is not allowing me to retrieve my software after adding my serial, which was emailed to me.
    @PoorFellow. I tried this, but it had no effect. I sent another support ticket. Maybe this time they will help me. They never did for the past 2 times I asked them.
  • DunedinDragon
    DunedinDragon Member Posts: 275 Pro

    This is one of the most aggravating things about dealing with NI. Apparently if you order products over the weekend no one is there to validate the purchase and authorize it, so you have to wait until the weekend is over and someone can respond and release your purchase.

    Here's what I do in response. I alway pay via PayPal. If, after purchasing I don't get the product released so that it shows up as downloadable in Native Access, I open a no delivery claim with PayPal. That seems to get their attention better as they are at risk of losing the sale not to mention building a nice long history of problems shipping product with PayPal...which is well deserved if you can't be bothered to monitor your sales on the weekend.

  • PoorFellow
    PoorFellow Moderator Posts: 1,665 mod

    Well , not working for N.I. and not having any access to your support case history then I do not have any knowledge of it all the only one that could take a real look at things is @Jeremy_NI and he will not be back until some time after February 26th.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,907 mod

    @John Pennington I believe my colleagues got back to you with an installer for this library.

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