S49 MK2 - Knob 3 not sending correct midi value

Roland Kirst
Roland Kirst Member Posts: 7 Sine
edited March 29 in Komplete Kontrol

Hi,

my Knob 3 doesn't send Midi Values 0-127 but instead randomly numbers in between (never going down to 0 or fully up to 127). This is then also reflected everywhere the knob is used. I checked Midi config - everything is fine and the same setting as all the other knobs, which work fine.

Any ideas, how to fix this?

Thank you!

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Comments

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 824 Saw

    Sounds like the knob may be faulty. Have you used a midi monitor to verify the issue?

  • Roland Kirst
    Roland Kirst Member Posts: 7 Sine

    Now I monitored with Cubase Midi-Monitor Plug In.

    Turning one of the other knobs continuousely clockwise direction produces smart values from 0 until 127. This is the result from the faulty knob (turning clockwise) - watch Value 2. It's going down and up but not the full range ...

      Status    Val1 Val2 Val3  Ch. Length         Position    Comment

    ======================================================================================

    Controller   16  79        2                   4:46:45.105                 

    Controller   16  78        2                   4:46:45.115                 

    Controller   16  77        2                   4:46:45.125                 

    Controller   16  76        2                   4:46:45.135                 

    Controller   16  75        2                   4:46:45.154                 

    Controller   16  74        2                   4:46:45.164                 

    Controller   16  73        2                   4:46:45.174                 

    Controller   16  72        2                   4:46:45.185                 

    Controller   16  71        2                   4:46:45.194                 

    Controller   16  70        2                   4:46:45.205                 

    Controller   16  69        2                   4:46:45.214                 

    Controller   16  68        2                   4:46:45.225                 

    Controller   16  67        2                   4:46:45.244                 

    Controller   16  66        2                   4:46:45.255                 

    Controller   16  65        2                   4:46:45.264                 

    Controller   16  64        2                   4:46:45.274                 

    Controller   16  63        2                   4:46:45.284                 

    Controller   16  62        2                   4:46:45.294                 

    Controller   16  61        2                   4:46:45.304                 

    Controller   16  60        2                   4:46:45.334                 

    Controller   16  59        2                   4:46:45.354                 

    Controller   16  58        2                   4:46:45.365                 

    Controller   16  57        2                   4:46:45.375                 

    Controller   16  56        2                   4:46:45.385                 

    Controller   16  55        2                   4:46:45.395                 

    Controller   16  54        2                   4:46:45.414                 

    Controller   16  53        2                   4:46:45.435                 

    Controller   16  52        2                   4:46:45.445                 

    Controller   16  51        2                   4:46:45.455                 

    Controller   16  50        2                   4:46:45.464                 

    Controller   16  49        2                   4:46:45.505                 

    Controller   16  48        2                   4:46:45.524                 

    Controller   16  47        2                   4:46:45.544                 

    Controller   16  46        2                   4:46:45.564                 

    Controller   16  45        2                   4:46:45.585                 

    Controller   16  44        2                   4:46:45.594                 

    Controller   16  43        2                   4:46:45.605                 

    Controller   16  42        2                   4:46:45.705                 

    Controller   16  41        2                   4:46:45.755                 

    Controller   16  40        2                   4:46:45.774                 

    Controller   16  39        2                   4:46:45.794                 

    Controller   16  38        2                   4:46:45.815                 

    Controller   16  37        2                   4:46:45.845                 

    Controller   16  36        2                   4:46:45.865                 

    Controller   16  35        2                   4:46:45.905                 

    Controller   16  34        2                   4:46:45.935                 

    Controller   16  33        2                   4:46:45.945                 

    Controller   16  32        2                   4:46:45.965                 

    Controller   16  31        2                   4:46:45.985                 

    Controller   16  30        2                   4:46:46.015                 

    Controller   16  29        2                   4:46:46.045                 

    Controller   16  28        2                   4:46:46.075                 

    Controller   16  27        2                   4:46:46.105                 

    Controller   16  26        2                   4:46:46.114                 

    Controller   16  25        2                   4:46:46.135                 

    Controller   16  24        2                   4:46:46.155                 

    Controller   16  23        2                   4:46:46.175                 

    Controller   16  22        2                   4:46:46.195                 

    Controller   16  21        2                   4:46:46.205                 

    Controller   16  20        2                   4:46:46.225                 

    Controller   16  19        2                   4:46:46.255                 

    Controller   16  18        2                   4:46:46.274                 

    Controller   16  17        2                   4:46:46.295                 

    Controller   16  16        2                   4:46:46.305                 

    Controller   16  15        2                   4:46:46.315                 

    Controller   16  14        2                   4:46:46.325                 

    Controller   16  13        2                   4:46:46.355                 

    Controller   16  12        2                   4:46:46.366                 

    Controller   16  11        2                   4:46:46.385                 

    Controller   16  10        2                   4:46:46.395                 

    Controller   16  9         2                   4:46:46.405                 

    Controller   16  8         2                   4:46:46.425                 

    Controller   16  7         2                   4:46:46.444                 

    Controller   16  6         2                   4:46:46.455                 

    Controller   16  7         2                   4:46:46.515                 

    Controller   16  8         2                   4:46:46.525                 

    Controller   16  9         2                   4:46:46.535                 

    Controller   16  10        2                   4:46:46.545                 

    Controller   16  11        2                   4:46:46.555                 

    Controller   16  12        2                   4:46:46.575                 

    Controller   16  13        2                   4:46:46.605                 

    Controller   16  14        2                   4:46:46.615                 

    Controller   16  15        2                   4:46:46.635                 

    Controller   16  16        2                   4:46:46.645                 

    Controller   16  17        2                   4:46:46.665                 

    Controller   16  18        2                   4:46:46.685                 

    Controller   16  19        2                   4:46:46.705                 

    Controller   16  20        2                   4:46:46.725                 

    Controller   16  21        2                   4:46:46.765                 

    Controller   16  22        2                   4:46:46.785                 

    Controller   16  23        2                   4:46:46.805                 

    Controller   16  24        2                   4:46:46.826                 

    Controller   16  25        2                   4:46:46.855                 

    Controller   16  26        2                   4:46:46.875                 

    Controller   16  27        2                   4:46:46.896                 

    Controller   16  28        2                   4:46:46.935                 

    Controller   16  29        2                   4:46:46.945                 

    Controller   16  30        2                   4:46:46.955                 

    Controller   16  31        2                   4:46:46.975   

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 824 Saw

    You should contact NI through the support page “Hardware Support” link. It’s the Wizard thing, so just answer it has a physical defect and the support ticket process starts… if it’s still under warranty, they may replace the existing KB, not sure about “out of warranty” issues.

    Not Recommended, but if out of warranty, you could try opening and looking for possible loose connectors, but the encoders are probably all on one board with a single connector, and since other encoders work, that “one” may be hosed and not “fixable”. Best of Luck!

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 638 mod

    Hey there @Roland Kirst This looks like a hardware defect, if you can reproduce it with MIDI Monitor or MIDI Ox, even without Cubase or the Komplete Kontrol software open using this guide:

    How to Monitor the Input of a MIDI Controller

    Then you need to contact my colleagues here: https://bit.ly/NISupport_Hardware

  • Roland Kirst
    Roland Kirst Member Posts: 7 Sine
    edited March 28

    Thank you Jeremy!

    I re-checkd with MIDIOX. This proofed, that it must be a hardware failure.

    I attached 2 screenshots ("good" and "bad"). In both cases I turned the knobs only clockwise. The good knob sent data as expected up to value 127. The bad one goes up and down almost randomly.

    I contacted my dealer (Thomann Music Germany) and they sent me a return label for warranty repair.

    Thank you all again for your quick answers!

    Roland

  • Roland Kirst
    Roland Kirst Member Posts: 7 Sine

    Final solution: I sent my S49 MK2 to my dealer (https://www.thomann.de/) and received a new replacement keyboard 2 weeks later. Thank you Thomann for the service.

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