S49 MK2 - Knob 3 not sending correct midi value

Roland Kirst · 2022-03-26T11:15:20+00:00

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Hi,

my Knob 3 doesn't send Midi Values 0-127 but instead randomly numbers in between (never going down to 0 or fully up to 127). This is then also reflected everywhere the knob is used. I checked Midi config - everything is fine and the same setting as all the other knobs, which work fine.

Any ideas, how to fix this?

Thank you!

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Blindeddie

Sounds like the knob may be faulty. Have you used a midi monitor to verify the issue?

Roland Kirst

Now I monitored with Cubase Midi-Monitor Plug In.

Turning one of the other knobs continuousely clockwise direction produces smart values from 0 until 127. This is the result from the faulty knob (turning clockwise) - watch Value 2. It's going down and up but not the full range ...

Status Val1 Val2 Val3 Ch. Length Position Comment

======================================================================================

Controller 16 79 2 4:46:45.105

Controller 16 78 2 4:46:45.115

Controller 16 77 2 4:46:45.125

Controller 16 76 2 4:46:45.135

Controller 16 75 2 4:46:45.154

Controller 16 74 2 4:46:45.164

Controller 16 73 2 4:46:45.174

Controller 16 72 2 4:46:45.185

Controller 16 71 2 4:46:45.194

Controller 16 70 2 4:46:45.205

Controller 16 69 2 4:46:45.214

Controller 16 68 2 4:46:45.225

Controller 16 67 2 4:46:45.244

Controller 16 66 2 4:46:45.255

Controller 16 65 2 4:46:45.264

Controller 16 64 2 4:46:45.274

Controller 16 63 2 4:46:45.284

Controller 16 62 2 4:46:45.294

Controller 16 61 2 4:46:45.304

Controller 16 60 2 4:46:45.334

Controller 16 59 2 4:46:45.354

Controller 16 58 2 4:46:45.365

Controller 16 57 2 4:46:45.375

Controller 16 56 2 4:46:45.385

Controller 16 55 2 4:46:45.395

Controller 16 54 2 4:46:45.414

Controller 16 53 2 4:46:45.435

Controller 16 52 2 4:46:45.445

Controller 16 51 2 4:46:45.455

Controller 16 50 2 4:46:45.464

Controller 16 49 2 4:46:45.505

Controller 16 48 2 4:46:45.524

Controller 16 47 2 4:46:45.544

Controller 16 46 2 4:46:45.564

Controller 16 45 2 4:46:45.585

Controller 16 44 2 4:46:45.594

Controller 16 43 2 4:46:45.605

Controller 16 42 2 4:46:45.705

Controller 16 41 2 4:46:45.755

Controller 16 40 2 4:46:45.774

Controller 16 39 2 4:46:45.794

Controller 16 38 2 4:46:45.815

Controller 16 37 2 4:46:45.845

Controller 16 36 2 4:46:45.865

Controller 16 35 2 4:46:45.905

Controller 16 34 2 4:46:45.935

Controller 16 33 2 4:46:45.945

Controller 16 32 2 4:46:45.965

Controller 16 31 2 4:46:45.985

Controller 16 30 2 4:46:46.015

Controller 16 29 2 4:46:46.045

Controller 16 28 2 4:46:46.075

Controller 16 27 2 4:46:46.105

Controller 16 26 2 4:46:46.114

Controller 16 25 2 4:46:46.135

Controller 16 24 2 4:46:46.155

Controller 16 23 2 4:46:46.175

Controller 16 22 2 4:46:46.195

Controller 16 21 2 4:46:46.205

Controller 16 20 2 4:46:46.225

Controller 16 19 2 4:46:46.255

Controller 16 18 2 4:46:46.274

Controller 16 17 2 4:46:46.295

Controller 16 16 2 4:46:46.305

Controller 16 15 2 4:46:46.315

Controller 16 14 2 4:46:46.325

Controller 16 13 2 4:46:46.355

Controller 16 12 2 4:46:46.366

Controller 16 11 2 4:46:46.385

Controller 16 10 2 4:46:46.395

Controller 16 9 2 4:46:46.405

Controller 16 8 2 4:46:46.425

Controller 16 7 2 4:46:46.444

Controller 16 6 2 4:46:46.455

Controller 16 7 2 4:46:46.515

Controller 16 8 2 4:46:46.525

Controller 16 9 2 4:46:46.535

Controller 16 10 2 4:46:46.545

Controller 16 11 2 4:46:46.555

Controller 16 12 2 4:46:46.575

Controller 16 13 2 4:46:46.605

Controller 16 14 2 4:46:46.615

Controller 16 15 2 4:46:46.635

Controller 16 16 2 4:46:46.645

Controller 16 17 2 4:46:46.665

Controller 16 18 2 4:46:46.685

Controller 16 19 2 4:46:46.705

Controller 16 20 2 4:46:46.725

Controller 16 21 2 4:46:46.765

Controller 16 22 2 4:46:46.785

Controller 16 23 2 4:46:46.805

Controller 16 24 2 4:46:46.826

Controller 16 25 2 4:46:46.855

Controller 16 26 2 4:46:46.875

Controller 16 27 2 4:46:46.896

Controller 16 28 2 4:46:46.935

Controller 16 29 2 4:46:46.945

Controller 16 30 2 4:46:46.955

Controller 16 31 2 4:46:46.975

Blindeddie

You should contact NI through the support page “Hardware Support” link. It’s the Wizard thing, so just answer it has a physical defect and the support ticket process starts… if it’s still under warranty, they may replace the existing KB, not sure about “out of warranty” issues.

Not Recommended, but if out of warranty, you could try opening and looking for possible loose connectors, but the encoders are probably all on one board with a single connector, and since other encoders work, that “one” may be hosed and not “fixable”. Best of Luck!

Jeremy_NI

Hey there @Roland Kirst This looks like a hardware defect, if you can reproduce it with MIDI Monitor or MIDI Ox, even without Cubase or the Komplete Kontrol software open using this guide:

How to Monitor the Input of a MIDI Controller

Then you need to contact my colleagues here: https://bit.ly/NISupport_Hardware

Roland Kirst

Thank you Jeremy!

I re-checkd with MIDIOX. This proofed, that it must be a hardware failure.

I attached 2 screenshots ("good" and "bad"). In both cases I turned the knobs only clockwise. The good knob sent data as expected up to value 127. The bad one goes up and down almost randomly.

I contacted my dealer (Thomann Music Germany) and they sent me a return label for warranty repair.

Thank you all again for your quick answers!

Roland

Bad.png

Good.png

Roland Kirst

Final solution: I sent my S49 MK2 to my dealer (https://www.thomann.de/) and received a new replacement keyboard 2 weeks later. Thank you Thomann for the service.

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