How long does support take?

MikeLisleDunn
MikeLisleDunn Member Posts: 2 Newcomer

Hallo - I bought Izotope RX10 in the Black Friday Sales.

After 3 days, even though my credit card has been charged, I have no download showing in my Izotope Product Portal (where I have several other Izotope Products). I thought I was buying from Izotope, yet when I contact support I am transferred to Native Instruments (I know NI took Izotope over).

I have a different email address with NI to the one I use at Izotope, I'm not sure if that has added to the problem, but either way, I have no product but have been charged for it. I have submitted support tickets with both my NI and Izotope email addr but, other than the stock reply, have had no response after 3 days.

How long does support take ?

Thank you, best wishes to all,

Mike

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