How long does support take?
Hallo - I bought Izotope RX10 in the Black Friday Sales.
After 3 days, even though my credit card has been charged, I have no download showing in my Izotope Product Portal (where I have several other Izotope Products). I thought I was buying from Izotope, yet when I contact support I am transferred to Native Instruments (I know NI took Izotope over).
I have a different email address with NI to the one I use at Izotope, I'm not sure if that has added to the problem, but either way, I have no product but have been charged for it. I have submitted support tickets with both my NI and Izotope email addr but, other than the stock reply, have had no response after 3 days.
How long does support take ?
Thank you, best wishes to all,
Mike
Best Answer
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Usually they respond very quickly, however this time they are dealing with a technical issue on the web site. Check here for info:
Nothing to worry about though, it might take some days but it will be fixed :-)
0
Answers
-
Usually they respond very quickly, however this time they are dealing with a technical issue on the web site. Check here for info:
Nothing to worry about though, it might take some days but it will be fixed :-)
0 -
Ah, thanks Sunborn. Good to know. I appreciate your response :-)
Mike
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