How long does support take?

Hallo - I bought Izotope RX10 in the Black Friday Sales.

After 3 days, even though my credit card has been charged, I have no download showing in my Izotope Product Portal (where I have several other Izotope Products). I thought I was buying from Izotope, yet when I contact support I am transferred to Native Instruments (I know NI took Izotope over).

I have a different email address with NI to the one I use at Izotope, I'm not sure if that has added to the problem, but either way, I have no product but have been charged for it. I have submitted support tickets with both my NI and Izotope email addr but, other than the stock reply, have had no response after 3 days.

How long does support take ?

Thank you, best wishes to all,

Mike

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Accepted answers

https://community.native-instruments.com/discussion/19264/how-long-does-support-take

Usually they respond very quickly, however this time they are dealing with a technical issue on the web site. Check here for info:

https://community.native-instruments.com/discussion/19225/technical-issue-affecting-some-orders-placed-between-nov-22-27-2023

Nothing to worry about though, it might take some days but it will be fixed :-)

All comments

https://community.native-instruments.com/discussion/19264/how-long-does-support-take

Usually they respond very quickly, however this time they are dealing with a technical issue on the web site. Check here for info:

https://community.native-instruments.com/discussion/19225/technical-issue-affecting-some-orders-placed-between-nov-22-27-2023

Nothing to worry about though, it might take some days but it will be fixed :-)

Ah, thanks Sunborn. Good to know. I appreciate your response :-)

Mike

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