Kontakt 6 not activated after crossgrade

soo

I bought a Kontakt 6 (Crossgrade). However, it is not activated after purchase. Only Komplete Start exists in the serial number. I can't get Kontakt 6. Please solve it quickly. Please help, I am a student.

Blindeddie

Did you receive the emails about the purchase and follow all the directions included?

soo

https://community.native-instruments.com/discussion/comment/10832#Comment_10832

yes,,, All Sirial Number

Blindeddie

What product do you own that qualifies you for the cross grade?

Nico_NI

Have you tried simply restarting your Native Access?

Let us know if Kontakt is still not activated, in this case we'd advise to reach out to our support.

EvilDragon

Moving to Native Access forum.

Kaiwan_NI

@soo usually when this happens, it's because you don't own any base licenses in your account that would fulfill a crossgrade. What's your base product when you bought this?