Unable to import serial numbers
Hey guys. I just bought from second hand my Maschine Mk3 with Komplete 11. So i started with native access but i couldnt to log in, finally used an old version of Native Access and i was able to log in, so then i wanted to import the serial numbers from the maschine and komplete 11, but i get the same error every time "Activating *Product* failed: you are missing the base product for which this upgrade/crossgrade/update is valid."
The license was transferred correctly but still cant import it to my account.
i dont know what to do, please help!! haha
Best Answer
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Did you type the serial number or did you copy-pasted it?
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Answers
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Did you type the serial number or did you copy-pasted it?
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Hey man! I copied it!! I actually can't even use the transfer ID!
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Did it work?
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nop! first with the trasfer ID i get the missing base product error and then with the serial numbers i get this
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You are using an older version of NA, right?
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Maybe the version is the issue
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Version of the native access??
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Which version is your NA?
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Im with 1.14.1. But the thing is that even using the transfer ID number on the NI website shows me that im missing the base product for which this upgrade/crossgrade/update is valid.
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Try to update your Native Access.
It might solve the issue.
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