Unable to import serial numbers

Fran!
Fran! Member Posts: 5 Newcomer
edited November 2023 in Native Access

Hey guys. I just bought from second hand my Maschine Mk3 with Komplete 11. So i started with native access but i couldnt to log in, finally used an old version of Native Access and i was able to log in, so then i wanted to import the serial numbers from the maschine and komplete 11, but i get the same error every time "Activating *Product* failed: you are missing the base product for which this upgrade/crossgrade/update is valid."

The license was transferred correctly but still cant import it to my account.

i dont know what to do, please help!! haha

Best Answer

  • Milos
    Milos Member Posts: 1,836 Pro
    Answer ✓

    Did you type the serial number or did you copy-pasted it?

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