Hardware Connection Service (failing)

Rob1614
Rob1614 Member Posts: 5 Member
edited October 2024 in Native Access

Hey.

So, I've followed all the instructions for installing my Kontrol S61 Mk3 for Mac.

Entered Serial number fine (Still saying enter number on keyboard screen)

Downloaded everything and updated all the software fine.

It won't let me download the Hardware Connection Service. It says it could be something to do with granting full access. I've granted full access and it's still not working.

I've followed all the troubleshooting tips and still nothing.

I've seen a few people have had the same problem but has anyone found a solution yet?

Thanks,

Rob

Comments

  • PoorFellow
    PoorFellow Moderator Posts: 6,931 mod
    edited November 2023

    At this point it is hard to even know where to begin.. People are having all kind of problems and report all kinds of reasons for improvement :

    Please notice that solutions to some problems in connection with peoples Kontrol S Series MK3 keyboard have include both using other and better USB-C cable than what were supplied from factory and also attaching a self-powered USB C hub between keyboard and Computer and on top of that also attaching an USB-C power supply to the Keyboard USB-C power port... Also notice that any cable used between keyboard and computer must be capable of transmitting data not just power...

    Only some of the following is about MAC but still some of it might have relevance .

    New Kontrol S MK3 bricked during firmware update : https://community.native-instruments.com/discussion/comment/105052#Comment_105052

    Are certain functions not supported on windows 10? : https://community.native-instruments.com/discussion/18107/are-certain-functions-not-supported-on-windows-10/p1

    New S61 MK3 failed install on Mac.: https://community.native-instruments.com/discussion/comment/104940#Comment_104940

    MK3 Keyboard S61 : https://community.native-instruments.com/discussion/comment/105020#Comment_105020


    I am just another user here in this forum and if my input were not of help then contact support , either N.I. general support or N.I. hardware support !

  • Rob1614
    Rob1614 Member Posts: 5 Member

    Yeah I don't think it's the cable because I updated the keyboard to the latest software, which worked totally fine with no errors. I think I've tried everything that they tell you to do.

    I've sent a support request. So hopefully someone can help soon as this sucks.

    Thanks for your help anyways.

  • MarkG33677
    MarkG33677 Member Posts: 2 Member

    Rob, I am experiencing the exact same problem. Registered fine. Updated the firmware with no problem. Tried downloading the hardware connection service and keep getting a message to grant full disk access to Native Access and NTKDaemon, which I have done. I've seen suggestions that your DAW and audio engine also be granted full disk access. Tried it and still no dice. My new S61 MK3 also stuck on enter serial number screen. I am using an iMac 27" 5K Retina (2020) and OS 11.7. Have put in a ticket and will share if /when I get a response. Despite the collective frustration, at least it's good to know that I probably don't have a defective keyboard, but rather a software problem. Was contemplating an OS update to Ventura on the off chance that Big Sur is just a little too dusty...but hate to mess with a system that is otherwise fine. Please let me know if you find out anything Rob.

  • TatiBCN
    TatiBCN Member Posts: 2 Newcomer

    Hello Mark, hello Rob

    I am experiencing the same problem.

    Did you get any help by NI? If so, could you share your knowledge ?

    Best, Klaus

  • Davidson
    Davidson Member Posts: 1 Newcomer

    I also experience the same problem and it is more than frustrating. Can I expect any held from NI ?

  • mootbooxle
    mootbooxle Member Posts: 3 Newcomer
    edited January 2024

    I am having the exact same problem as OP and I am beyond frustrated. If this issue isn't resolved within a few days, not only will I be returning my Kontrol S61 Mk3, I will be filling the online synth groups with detailed information about why I didn't keep it.

    I have followed the instructions to enable full disk access VERY CAREFULLY and have done so MULTIPLE TIMES. I have uninstalled and re-installed Native Access as well. I have tried everything that a person could reasonably do and still I have a big useless plastic brick sitting here.

    Is it because I'm on Big Sur still? Gonna try Monterey I guess.

    MB

  • mootbooxle
    mootbooxle Member Posts: 3 Newcomer

    MacOS Monterey worked just fine and let me install the software.

    Now I have a different problem and will make a separate thread about it.

    I love this keyboard, love the feel, love the aftertouch response, but there are some definitely frustrating aspects of it. They just don't make things like they used to.

  • Uwe303
    Uwe303 Moderator Posts: 4,644 mod

    Hello,

    under windows i had to add the "NIHardwareConnectionService Setup PC.exe" as exclusion for the "protected folder" security thing, i don´t know the correct english name.

  • o.berg4
    o.berg4 Member Posts: 9 Member

    Had a similar hiccup with mine. Make sure you double-check your system preferences for full access – sometimes it takes a restart to kick in.

  • wraron
    wraron Member Posts: 1 Newcomer

    If on macOS disable iCloud Private Relay (in iCloud settings, you can do it for a day) and also make sure to restart. This did the trick for me!

  • Sensorian
    Sensorian Member Posts: 3 Newcomer

    I had challenges installing under Mac OS Sonoma on an M3 MacBook. It wouldn't install Hardware Connection service despite multiple attempts and workarounds.

    Eventually got it working by re-installing Native Access, deleting the Hardware section in Library/applicationsupport/nativeinstruments/ and then reinstalling Hardware connection service from within Native Access.

    I'm not certain this will work for everyone with problems but it worked for me and is now working flawlessly.

  • BIGUGLY
    BIGUGLY Member Posts: 7 Newcomer

    I am getting a Coremidi error when I install Hardware Connection service and allow Logic to add the S61 to the Daw controller list. Also currently when I select a track the S61 does not recognize the Instrument in Komplete Kontrol and only shows the Browser list of sounds. I have tried unistalling and reinstalling the Hardware Connection service multiple times and as soon as I add it to Logic Controller Logic locks up and shows the Coremidi error. This did not happen on my Macbook M1 setup. I just bought a new Mac Studio M2 Max and so everything is a fresh install thought this would go easy but I guess not. Its a bummer as all my other software pluggins, Wave, Spitfire, Universal Audio, Superior Drummer all installed without any issues.

    I am hoping someone can help me fix this Coremidi error as I would like to use the full functions of the S61 Mk3

  • Zenzei
    Zenzei Member Posts: 1 Newcomer

    I'm experiencing same problem with the "hardware connection" and did everything MULTIPLE TIMES.

    does NATIVE INSTRUMENTS have a solution ??? because i feel robbed. It is frustrating.

  • PoorFellow
    PoorFellow Moderator Posts: 6,931 mod
    https://community.native-instruments.com/discussion/comment/153943#Comment_153943

    Please contact N.I. Hardware Support .

    You could be hit by one of the problems that can arise in connection with undocumented problems with some computers USB.C connections. Alas there are no public list of any kind with respect to affected tech and N.I. am unable to share any information of the kind so the best way to get the issue solved is by contacting N.I. directly at N.I. Hardware Support

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