Cannot update Massive X new update

acevedosrp1

Is anyone else having issues trying to update massive x new update 1.4.4 in Native Access.

It keeps telling me installation failed when I try to update. I have a windows 11 pc.

acevedosrp1

Hey good morning,

Thank you for assisting me I just changed the path install locations and it worked.

Enjoy your day and thanks again for the help.

Uwe303

Hello,

on my computer, also win 11, it went well, have you tried to clean the download folder?

acevedosrp1

Hello, which download folder? In Native Access or my PC?

Uwe303

On windows it's the folder "downloads" (standard download folder for native access), you should find it easily in the file browser in the user folder. Under C: > Users > Public > Downloads

acevedosrp1

Hello, this folder is empty, should I re-download native access to this folder? Thanks,

chk071

No problem updating Massive X here.

Uwe303

https://community.native-instruments.com/discussion/comment/105653#Comment_105653

No, native access downloads the installation files there, installs the stuff and deletes then the install files, also isos. Can you try to explicitly start native access as admin, by right clicking and select "start as administrator"

acevedosrp1

Hello, for some reason it's not downloading to this folder

Uwe303

Can you check here and if necessary change the download location

https://support.native-instruments.com/hc/en-us/articles/211577305-How-to-Change-the-Install-Locations-in-Native-Access

acevedosrp1

Hey good morning,

Thank you for assisting me I just changed the path install locations and it worked.

Enjoy your day and thanks again for the help.

chk071

So, just for clarification, you were probably installing it to the default folder, which should be Program Files. This folder needs administrative rights to write to, so, the solution from Uwe303 would have helped: Starting Native Access with admin rights. Because, then, Native Access has the appropriate rights to install into that folder.

Just for explanation. Of course, it is better to change the VST location in Native Access, to install to the "right" folder on your system. And, in general, it is highly recommended to have your VST folder in folders different to Program Files or Program Files (x86), which need admin rights to write to.

It's a bit unfortunate that, obviously for historical reason, the "default" VST path still seems to be Program Files/Vstplugins. I think it has to do with Cubase, because it's that DAWs default VST location.