I have just received my S61 MK3 and i am having problems setting it up.
I will explain the steps i have taken and maybe it will help you to understand what is happening.
I unboxed the Keyboard and started my PC (Windows 10)
I opened Native Access
I plugged the USB C cable into my PC and the other end into my S61 Mk3
I then clicked ADD SERIAL in Native Access and added my serial number
I received a message to say that it had been registered correctly.
Next I installed the Hardware Connection Service Software that was available with the keyboard and registered it.
I then made sure it had the latest Firmware so i went to ni.de/Kontrol-update and downloaded the Kontrol S Series MK3 Firmware update.
I ran the update software as Administrator (just to be sure) and got the update window that showed what version was available b8t didnt show mine or my serisl number.
This is as far as i can get as it currently shows the version of the Firmnware that I have 1.5.3 and i believe that to be up to date. However it doesn't confirm this or show my Serial Number.
Also my Keyboard screen wont change from the original Serial Number screen no matter which button, knob or key I press.
I have tried:
Starting the PC and connecting the S61 MK3 with the USB C cable
Connecting the USB C cable and then starting the PC
Deleting and re-installing the Firmware updater software
Re-starting my PC
Re-starting my S61 MK3....
....but nothing. The S61 MK3 is still stuck in the same serial number screen.
I have been trying this since i received my Keyboard yesterday and have had no success..
Do you think my unit is faulty or is there something i can do?
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