Troubleshooting live playback audio glitch/lag issue with my Traktor Kontrol S4 MK1?

willhalcyon

Hi everyone. I own a Traktor Kontrol S4 MK1, which I'm using with a laptop loaded recently with a fresh fully updated copy of Windows 10, the latest version of Traktor Pro 3, and no other software installed except the S4 and S2 drivers.

Unfortunately, while using my S4 MK1 for live performances as of late, every few minutes I get an audio glitch or audio lag that stops the live playback entirely for perhaps half a second and makes a glitching sound, over and over throughout my DJ sets. This audio glitch issue is excruciating and I've been unable to fix the issue thus far.

I know it's related to my S4 MK1 in particular and not my laptop. Last weekend while DJing at a party with my S4 and freshly reloaded laptop for the first 30 minutes, I experienced the audio glitch several times. I then paused my set and swapped in my S4 with a friend's S2 MK1 for the rest of the 90 minutes of my set (continuing to use my freshly reloaded laptop); the S2 MK1 did not have any audio glitch issues whatsoever. The audio glitch is also only present in the live playback, not the recorded mixes (which sound great), in case that matters.

My question is, how can I troubleshoot this issue from here? What settings can and should I tweak in Traktor Pro 3 to properly troubleshoot this issue with my S4 MK1?

Or, is this issue symbolic of a hardware failure and/or unfixable, and I'll need to buy a new DJ controller to get around this problem?

Any help would be super appreciated, thanks in advance! :)

willhalcyon

Not my video, but this shows the same exact audio glitch issue that's happening with my S4 MK1: https://www.youtube.com/watch?v=6hta8p6Uf_E