mk3 keyboard stuck on "Add your serial" page

Fabrice

Good morning,

My mk3 s61 keyboard is stuck on the “welcome add your serial in native instrument” page

Of course this code has been entered and it is already active on native access.

What to do? thank you

Vagus

Have you already tried putting the keyboard into power cycle, to see if this fixes?

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues – Native Instruments (native-instruments.com)

This should within theary fix the issue...

PoorFellow

https://community.native-instruments.com/discussion/17807/mk3-keyboard-stuck

Don't know if this is of help , but there is a help page on the issue, if it doesn't help then you most likely will have to contact support ! :

After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number :  https://support.native-instruments.com/hc/en-us/articles/14264836812061-After-Registering-My-Kontrol-S-Series-MK3-I-m-Still-Asked-to-Add-My-Serial-Number

Kaiwan_NI

Here's a workaround shared by another user:

https://community.native-instruments.com/discussion/comment/102207#Comment_102207

Please let us know how you get on