S61MK3 firmware/driver issue

Fabrice

Capture d’écran (5).png

Good morning,

My S61 mk3 keyboard gets stuck on the “welcome add your serial in native instrument” page

Also, firmware update doesn't work. I have the impression that a driver is missing. the keyboard is not recognized.

What to do? Thank you all

Kaiwan_NI

Hi! Please follow the troubleshooting steps in this article here:

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

And if the problem persists, worth trying a workaround suggested in this thread here: https://community.native-instruments.com/discussion/comment/102207/#Comment_102207

A fix for this will be out in the coming weeks. Apologies for the inconveniences.

mickeyl

You're probably on a Windows machine? Please check some of the existing threads, this seems to be a problem for some users.

PoorFellow

Here is the trouble shooting guide , if it doesn't help then you will have to contact support : Kontrol S-Series MK3: Troubleshooting Firmware Update Issues  :  https://support.native-instruments.com/hc/en-us/articles/14264836812061-After-Registering-My-Kontrol-S-Series-MK3-I-m-Still-Asked-to-Add-My-Serial-Number

Fabrice

Thank you...

PoorFellow

https://community.native-instruments.com/discussion/comment/102174#Comment_102174

Sorry , I apologize , wrong link first (have edited) : https://support.native-instruments.com/hc/en-us/articles/14264836812061-After-Registering-My-Kontrol-S-Series-MK3-I-m-Still-Asked-to-Add-My-Serial-Number

Kaiwan_NI

Hi! Please follow the troubleshooting steps in this article here:

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

And if the problem persists, worth trying a workaround suggested in this thread here: https://community.native-instruments.com/discussion/comment/102207/#Comment_102207

A fix for this will be out in the coming weeks. Apologies for the inconveniences.