Expansions not showing up in Kontakt

Gerry Charles

i repaired, re installed re Everything'd kontakt 7 & the following but none of my newer NI expansions "drift theory, bump , Haze,, are showing up (kontakt 7 standalone nor the library list) yet they're all fine in Native Access.. thought it might've been an M1 issue, Rosetta,, did both , no luck, tried loading from files library but when i click on the folders for these newer expansions, no Nicnt or nki files exist .- it seems like everything tripped up on the last couple of updates,,- Anybody?

Kaiwan_NI

Hi @Gerry Charles if you were referring to Komplete Kontrol, we've just rolled out a fix for this issue:

https://community.native-instruments.com/discussion/55/official-update-status-komplete-kontrol-current-version-3-0-2

PoorFellow

You are simply giving too little information about it all..

What are your OS , (from context) yes MAC ! , but what MAC ? And Kontakt version 7.?? ?

Your O.S. might be new enough ? , and if it is problem is another , but for starters then OS requirement is :

Mac: Intel Macs (i5 or higher): macOS 11, 12 or 13 (latest update).

Apple Silicon Macs (via Rosetta 2 & natively on ARM in Standalone or in hosts that support it): macOS 11, 12 or 13 (latest update).

Also : Compatibility of Native Instruments Products on macOS :  https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS

Gerry Charles

sorry,, the frustration does me in,, had to step away for awhile-, but, ,specs are macOS Monterey 12.6.3 MacBook Pro 16-inch, 2021 M1 32GB - newest install of Native Access, newest install of kontakt7 and all previous working expansions,- (those from a couple years back up to about 5 months ago all work fine, locations are fine-libraries are on an owc 2tb external- no problems outside of after updating- those newer expansions Bump, Body Mechanik, Burnt Hues, Drift Theory etc,, are all showing up in Access just not at all in Kontakt 7 when opened in standalone or within daw - it's like it's kontakt itself is stuck & won't update or change library info- i'm on 12.6.3 about to go to 12.7 Os update & see if that shakes things up- appreciate you replying -

LostInFoundation

Maybe I’m not understanding, but…expansions in Kontakt???

Expansions are not working in Kontakt. They are made for Maschine, with eventually functionalities in Komplete Kontrol and Battery

PoorFellow

Thank you for the kind update , I know little about MAC and alas then as far as I know then the resident N.I. costumer service person Jeremy_NI has just started a rather long period of personal time off so I can not call him (Quote Jeremy : I'm out of office until November 6th. For emergencies you can ping @Kaiwan_NI or contact support here: https://support.native-instruments.com ) , but you having added more information is going to make it a lot easier for other people to take a look if they have something to add.

Incidentally , please forgive me for asking you to check this also, but since it has actually happened that someone just had to dig a level deeper into the directories to be able to add the expansions then I have to ask you to check for that too.

Else I found this also, please check this thread ! : https://community.native-instruments.com/discussion/14831/libraries-not-showing-up-in-kontakt-7

Kaiwan_NI

I think you might be referring to Komplete Kontrol? We've got similar reports here:

https://community.native-instruments.com/discussion/17493/expansions-issue-with-komplete-kontrol-software-3-0

I'm checking with the team rn if this is a known issue.

Kaiwan_NI

Hi @Gerry Charles if you were referring to Komplete Kontrol, we've just rolled out a fix for this issue:

https://community.native-instruments.com/discussion/55/official-update-status-komplete-kontrol-current-version-3-0-2