Do i ask for a refund and repurchase?

Who-Raa
Who-Raa Member Posts: 12 Member
edited October 2024 in Maschine

Hey everyone,

So at 2.30am this morning i thought i was buying the bundle for the 'Homage and Drift Theory' and in my tired, half asleep stupor only purchased Drift Theory by mistake. Currently i have not downloaded the Expansion. i opened a ticket asking this also but obviously NI will be too busy to respond in time. I have just less than hour to purchase at the bundle price. Should i buy the bundle and ask for a refund on the original expansion or wait for NI to respond and amend my order to include the bundle item?


Thanks in advance. Coffee time!

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Comments

  • Andy Lemaire
    Andy Lemaire Member Posts: 43 Member

    Personally I'd ask for a refund and order the correct bundle.

  • Who-Raa
    Who-Raa Member Posts: 12 Member

    Sure, that does sound like the sensible approach. Appreciate the response Andy. Have a good day sir!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,989 mod

    @Who-Raa Yes, as long as you explain the case clearly to my colleagues, they'll try their best to accomodate you!

  • Who-Raa
    Who-Raa Member Posts: 12 Member

    Thanks for your response @Jeremy_NI. I opened a ticket earlier on today and look forward to hearing from the team soon. Have a good one :)

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