access help
i have just bought the X1 mrk3,
when I try downloading the latest tractor pro 3.10 of native access, it does nothing, i have an exclamation mark where the download button should be, i have tried to refresh and uninstalled access,
when i press update all, it just says starting. that it nothing
can anybody help me
Answers
-
Have you added the serial of your X1 to Native Access?
Left bottom is a link in NA where you can add your serialnumber so NA knows what Software you purchased with your hardware
0 -
Yeah of course I have
0 -
Yes , of course you have , activated your serial , but trust me not all people do and some people complain that they only have the trial/demo version after purchase .. So you have to ask...
Did you try a log out , then restart computer and then log in again ?
And , you must also be using latest version of Native Access for your OS..
Also , since you are on Windows , I think that there is possibly an issue with tractor Pro above 3.08 on AMD based computers ! (lack of download ability of v. 3.10 could be related , but I honestly do not know) , Ref. : https://community.native-instruments.com/discussion/15643/display-flickering-on-s4mk3-d2-s5-and-s8-since-updating-to-traktor-pro-3-9
0 -
yes i have done all that and it still says demo, i also have the latest native access.
0 -
If no of the advice given by anyone is being of any help then you need to contact support , either as a registration issue or as a download issue ! :
0 -
Try loading the demo and after installing, launch NativeAccess again and try to activate the full version with your serial.
0 -
Tried that
0 -
@leonroberts1972 So you were able to open the Traktor application but you get a demo error message?
My Products Are Showing As DEMO in Native Access
Does that help?
0 -
I have done all of that, been waiting 3 days for NI to get back to me
0 -
@leonroberts1972 Our offices are closed on weekends, so it can take a bit longer to get an answer if you submitted a request on a Friday. My colleagues got back to you this morning and it seems you found the solution in the end, can you share what worked for you?
0 -
I don't know, it just worked today. Still can't subscribe to trakor pro plus, says that I have to purchase traktor pro3 but I have it ant its the full version now not the demo
0 -
Ok, thanks, for the Traktor Pro Plus my colleagues will get back to you. I understand it can be frustrating not to be able to use the product you bought but making many threads and tickets with the exact same topic does not help.
0 -
I javemt put any more on
0
Categories
- All Categories
- 19 Welcome
- 1.3K Hangout
- 58 NI News
- 654 Tech Talks
- 3.4K Native Access
- 14.4K Komplete
- 1.7K Komplete General
- 3.7K Komplete Kontrol
- 5K Kontakt
- 1.5K Reaktor
- 344 Battery 4
- 752 Guitar Rig & FX
- 390 Massive X & Synths
- 1K Other Software & Hardware
- 4.8K Maschine
- 6.3K Traktor
- 6.3K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators