Has anyone else made an order through the webshop and been forgotten?

Weasel
Weasel Member Posts: 3 Newcomer
edited October 2024 in Social Club

I made an order for a new controller Friday. I still haven't seen that order filled. Funny, because they took my money no problem, but don't seem to have even LOOKED at my order

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Weasel It seems your order was sent already but our internal system was not updated. My colleagues will get back to you as soon as they get the tracking number.

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,449 Expert

    Doesn’t it state something like “processing” or “under investigation”?

  • JesterMgee
    JesterMgee Member Posts: 3,238 Expert

    Sometimes it takes a few days for money to clear across countries so if you hear nothing by next week just send a follow up ticket.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Weasel It seems your order was sent already but our internal system was not updated. My colleagues will get back to you as soon as they get the tracking number.

  • Weasel
    Weasel Member Posts: 3 Newcomer

    Yup, it made it here okay, had a little bit of a freakout

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