Kontakt 6.7 crash with network drive libraries badly assigned and a missing reg key

bob
bob Member Posts: 37 Member
edited October 2024 in Kontakt

i have the bad idea to assign network libraries on another PC (windows)

as is worked for previous versions without any trouble.

it need to re edit the ContentDir location with ":" prefix or it crash.

previous version don't make this, even with a wrong location. it load normally.

:\\THE OTHER PC\c\Library name (works)

\\THE OTHER PC\c\Library name make (crash)


i also found that without native access installed or a previous version launched. a regedit key is not generated and make it also crash.(previous versions generate this key)

HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Shared

uret-machine-id REG_Z xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx


maybe it can help other users and the dev team. thank you.

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Comments

  • bob
    bob Member Posts: 37 Member

    the prefix content location crash if you assign many library, not only one.

    relocate make nothing, it need a regedit modif.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin

    Hi @bob unfortunately... Notes on Network Drives and Disk Formats

  • bob
    bob Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/9558#Comment_9558

    the network drive issue is fixed. even if it is longer to load, it works.

    it only need a mounted drive with a letter prefix to load.

    :\\THE OTHER PC\c\Library name .... will show the nicnt image only

    and an Instruments folder never accessible.(it don't works)


    remain the crashing issue in this 2 cases that prior versions don't make. something is strange in this build.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,915 admin

    Hey @bob Have you tried deleting this file ?

    C:\Users\USERNAME\AppData\Local\Native Instruments\Kontakt\DB\kontaktdb2_56

    Then open Kontakt again to enable it to rebuild the database. Does that make the crashes stop ?

  • bob
    bob Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/10122#Comment_10122

    this happend on a fresh machine.

    without nothing else from native instruments installed. the database is even not builded with the missing regedit key, it make a empty file size 0

    is is really related to the regedit key not created by this build. the uret machine-id data.

    the crash dont stop with or without the database file, empty or complete.

    it really need to open another older build to create this key and build the database complete.


    you can check it by yourself if you delete this key. other buid or native access will repair it.

    HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Shared

    uret-machine-id


    someone checking the player alone will have a crash

    Kcrash[1].png
    23_03_2022 10_11_56 - Kontakt-mini.nicrash

    this is the crash log

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,915 admin
    edited March 2022

    Hey @bob As Kaiwan said, network drives are not officially supported. Does Kontakt crash if you don't modify anything and have libraries on a physical drive ? If this is the case I will get in touch by email so our Kontakt specialists look into it.

  • bob
    bob Member Posts: 37 Member
    edited March 2022
    https://community.native-instruments.com/discussion/comment/10363#Comment_10363


    no it only crash with bad adress without letters.particullary with \\ , :\\ is a few better it show the nicnt image, but give an unreachable Instruments folder. mounted network drive adress with a letter is OK.

    other build don't crash from the same issue.

    it is a second layer in the crash issue

    i found only 2 from this bad idea test, maybe there are some left. but it is related to this build only.

    it is not a usual behaviour.

  • bob
    bob Member Posts: 37 Member

    Same issue with 6.7.1, this missing key will crash kontakt the same way if used alone.

    HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Shared

    uret-machine-id

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,915 admin

    Hey Bob, as said before, network drives are not officially supported, nor is editing regedit.

  • EvilDragon
    EvilDragon Moderator Posts: 1,041 mod
    edited April 2022
    image.png

    I mean, Kontakt does support network drives, the option is right there... The knowledgebase article mentions that network drives are not recommended, but not that they are not supported.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,915 admin
    https://community.native-instruments.com/discussion/comment/12418#Comment_12418

    Oh, ok, I'll forward the case to the Kontakt team then.

This discussion has been closed.
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