Why NI not answering my support tickets????

joaonmusic · 2023-09-07T05:06:43+00:00

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I purchased products on '60% sales' , it turns out that as of today, I have not received a refund, I have not received the products,

my orders say 'Shipped'...

Customer support doesn't respond to tickets, I don't know what else to do...

Is anyone else having the same thing happen????

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Accepted answers

Jeremy_NI

@joaonmusic Both orders are refunded. However, some banks may have processing times of up to 5 business days.

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LostInFoundation

Unfortunately lately the support needs some time to answer tickets. It’s just a matter of waiting…

Uwe303

Hello,

the 60 percent thing was a mistake. So they fixed it, if you bought software you normally will get an e-mail with keys inside, check all folders of your mail account.

joaonmusic

https://community.native-instruments.com/discussion/comment/92799#Comment_92799

I buy hardware... they said on email it was mistake and refund, but my order details say Shipping, but customer cares no respond.... no products, no money....

I dont know what i will receive.... or if i will receive.....

Uwe303

ooh - ok if you bought hardware then it´s canceled, please be a bit patient, cause of that issue native has lot of stuff to do, to fix it somehow. You maybe will get a 10 percent voucher, also valid for hardware. That´s a really annoying issue

joaonmusic

https://community.native-instruments.com/discussion/comment/92807#Comment_92807

Some users said that their order had the information Cancelled, others had Shipped.

I need native to answer me, because I'm in trouble because I need the equipment to work and i need to know..

3 days and no one respond me

Jeremy_NI

@joaonmusic I've escalated your ticket, someone should get back to you soon. You should get your refund soon and will get a 10% discount voucher for future hardware purchases.

joaonmusic

Jesus christ..

I completely regret buying products from native...

If I had bought where I usually buy from other brands, I already had the products, I had already done the service and I had already received the money.

For the first experience with native.... good well..

joaonmusic

I had to transfer the service to another, because unfortunately there was no refund, no equipment, which resulted in a loss of earnings.

https://community.native-instruments.com/discussion/comment/92821#Comment_92821

Jeremy_NI

@joaonmusic Both orders are refunded. However, some banks may have processing times of up to 5 business days.

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