Playback distortion

Justin Evans
Justin Evans Member Posts: 27 Member

Greetings NI community,

Since the Mac Ventura update I have had nothing but distorted playback on Mascine. Most every song has pops cracks or distortion and I have tried everything mentioned in posts or yoytube.

As an example, pharlight both worlds that distorts when added to a simple track. Any Pharlight, starlight or other packages will distort.

I can strip tracks down to drums, bass line and pharlight background no fx and distortion takes place.

If I get rid of pharlight, works fine on some tracks while others still distort.

I have reinstalled everything same issue.

I have no clue what to do at this point.

Question is there polyphonic voice limit with the mk3 and maschine software and how do you adjust each one when some don't have any setting for it😡?

With pharlight you cannot seem to run any other sounds past 1-4 voices and the seems to be no polyphonic adjustment. I messed with buffers and sample playback, works fine for a while then distorts.

Also Mascine crashing and also did everything as mentioned in posts and YouTube, I wonder if this has something to do with the NI sever being down.

NI in the past has not been much help on this issue and just wants a track uploaded to listen for the distortion. CPU is running a bit high but no adjustments for that either.

Regards Justin 

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Comments

  • ozon
    ozon Member Posts: 1,230 Expert

    What Mac model are you using? Which CPU? How much RAM? Harddisk or SSD? Enough free space on disk (could be an audio streaming issue)? What audio interface are you using? If it need drivers, are they up to date and reported to be compatible with Ventura? What are your audio settings (sample rate) in Maschine? What are your audio settings in Kontakt?

  • ozon
    ozon Member Posts: 1,230 Expert

    Is this the same issue you already had before upgrading to Ventura?


  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Greetings technically yes it went away then came back with ventura. I will be honest I don't have a clear understanding how to setup komplete and the integration of how things work on playback. In other words, does mascine use komplete or kompat for playback in the background and if so what settings do I do I use since they are very limited in a mac.

    I have a MacBook pro i9 with 8tb 64 ram all libary on the Mac all work done on mac.

    I have the mk3 disconnected because I am just mixing final product. However, there seems to be a polyphonic limit and no way to change it in certain sounds.

    The best example is on a track you have one drum track one bass and you add pharlight, starlight or astrlight and track distorts.

    Both worlds from starlight will do it right away.

    Cpu is close to maxed but no way to change that either.

    In fact there are more setting I heard in windows to solve this issue and none in mac.

    Just trying to export songs to.wav without distortion playback it's very frustrating.

    Regards Justin

  • D-One
    D-One Moderator Posts: 2,689 mod
    edited December 2023

    I ran some tests, I have an Intel Mac similar to yours. This is a tricky one.

    I was loading a bunch of Pharlight instances with random presets all playing 4/5 note chords, all good until I was about instance #7 and it suddenly maxed out the Maschine CPU usage, I removed everything else and left that last preset (called "Appearance") and it's still overloading, so something is def wrong with Pharlight or K7. I saved that project.

    If I reload the project, same problem, only 1 Pharlight, and the audio is a complete mess but if I reload the same preset instead it starts playing normally again. If then reload the project saved before whatever is causing the issue is still there, so it gets baked into the project. Can you try reloading the preset when it happens for your to confirm if it's the same behavior?

    Oddly it starts to get messed up exactly when a chord change happens for some reason.

    Also, If I open the project with the problem baked in on my M1 MBA the issue does not happen at all, so it seems to be an Intel Mac Bug only. 🤷‍♂️

    Here unlisted video:

    Let me know, I can report this in the Beta aswell, not sure if this will be acknowledged soon or not since the holiday season is about to start.

  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Hi sorry just saw this and thanks. I will try when NI gets back to me on getting maschine Software up and running again.

    However I tried everything including rebuilding my entire NI on my computer which took a long time. This is why I am so frustrated that the newest update blew up maschine software which doesn't load now when everything was working fine other than the distortion issue. I did the usual delete the maschine folders etc. It's down to a full rebuild again deleting instrument folders and reinstalling each instrument maschine vst loads stops on. I almost tempted to update the OS to Sonoma and hope that fixes It, I really don't want to do another full rebuild.

    The distortion I found was down to the grain synthesis and how many voices you want to sacrifice for your song using chords. I have a hard time wrapping around my head why NI would sell such beautiful sounds and instruments you really can't use. The average grain synth sound uses 10 voices and I have tried to just use that track playing solo and it won't even play on a high end MacBook pro at 10k with all the software,warranty, ect.

    I read a DJ discussion that stated he was pulling the plug on NI because he couldn't trust the stability of NI in live performance.

    I have to say that guy is right. I would have to record each grain synth track via uac-zoom onto another daw and build a song old school style. As an artist you should not need to do this and is this issue ever getting fixed?

    I would love to use pharlight and starlight both worlds instrument at 10 voice along with a bass, drums and another instrument without any distortion. I am curious how the Maschine mk3 plus would handle this issue and the voice limitation. Maybe someone at NI could test this? I would go this route if it worked. Because I am looking at Akai competitors unit for the mk3 plus and selling all the NI stuff. So as feedback can someone at NI please let me know if the mk3 plus unit distorts as well?

    In perspective the old Alesis 64 voice synth would blow away the Maschine mk3 if it had grain synthesis, that's what I am trying to understand why is NI selling something you really can't use on a high end mac? I tried the both worlds instrument on a old Mac with I7 and 16 mb ram and good luck trying to get even 4 voice track using both world on a solo track.

    Right now waiting on ticket so I can load machine software, sorry for the long post, I am really frustrated NI customer, regards Justin

  • ozon
    ozon Member Posts: 1,230 Expert

    I think you should report this anyway, sounds like a SW issue in one of the involved NI components (MAS, K7, AL library).

    BTW, did you try the same in a DAW?

  • D-One
    D-One Moderator Posts: 2,689 mod
    edited December 2023

    Tried on a DAW and with 2 instances (K7), one of them with that particular preset audio issue happened with just 2 instances, with K7 standalone app that single preset also leads to problems with a polyphony of 4 as soon as a chord change happens, it gets better if I slide the XY thingy to avoid the granular part of the engine, so I guess it's related to that.

    Even for presets that do play normally, it takes about 25-50% CPU per instance, that's crazy high usage considering my computer.

    Seems related to Kontakt and I am not on that beta to report and follow up on this issue.


    @Justin Evans said:

    I almost tempted to update the OS to Sonoma

    Nah, don't do that for now, you might break more things than you fix. I tried Sonoma and 99% of everything works but I had a couple of issues, not sure what the current state of things is but I can try it later since I have dual-boot.


    It's down to a full rebuild again deleting instrument folders and reinstalling each instrument maschine vst loads stops on.

    To debug why Maschine is crashing try this:

    Right after you launch the app spam the Esc button, this skips plugin-scan.

    If that does not work then I would just move all your VST, AU and VST3 to another folder so Maschine doesn't load any plugs, if it does start then you know some plugin is the issue and proceed to pin-point which one is causing it, don't go uninstalling/installing for that or it will take ages to debug. Then you slowly add your plugs back in batches of 5-10 until it crashes again, if it does then you know it;'s one of those 5-10, and further try removing each one... :S

    If it starts, immediately disable AU in the preferences and "reload last project". Report back.

  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Thanks all, will work on fix and stay away from Sonoma regards Justin

  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Hi yes that's why I would like to know if NI has tested the plus unit under the same environment and sounds for distortion. I did report this and frankly got no where other than that's the problem with grain sysnthis it chews up CPU. Well how does that work on the plus the? Regards jusi

  • ozon
    ozon Member Posts: 1,230 Expert

    Those instruments are not available on the Plus.

  • D-One
    D-One Moderator Posts: 2,689 mod
    edited December 2023

    I hope it's a bug and not normal... because if not, ouch.

    If that instrument crushes your 9980HK and my 8700k (overclocked, delided + liquid metal + water cooled) It would probably explode the M+ Atom E3940 and burn someone's house down 🤣

  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Yah try it let me know it's called both worlds pharlight or starlight. That's why I curious had the plus would handle it and better yet why NI hasn't chimed in by now on post, they wanted feedback, regards Justin

  • D-One
    D-One Moderator Posts: 2,689 mod

    Cant try it, like Ozon said it's not available for the M+.

    What are you referring too when you say they wanted feedback?

  • Justin Evans
    Justin Evans Member Posts: 27 Member
    edited December 2023

    Ah there it is so I want a refund since I can't use these and NI knowing that there was an issue with it and selling anyways really pisses me off.

    NI why are you selling stuff people can't really use unless you have a $30k Mac?

    I definitely want a refund, or exchange regards Justin my email is below.

    ****@yahoo.com

  • Justin Evans
    Justin Evans Member Posts: 27 Member

    Yah just found out those instruments aren't on the Plus for that reason they don't work so I posted I want a refund or exchange.

    Why is NI selling stuff that doesn't work?

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