Audio distortion in mk3

Jevans106
Jevans106 Member Posts: 5 Newcomer
edited October 2024 in Maschine

Greetings ever since I upgraded my Mac to the lasest os version I get distortion no matter if on blue tooth or plugged into mk3 while playing or playback. Distortion is random and sounds like a short.

I wanted to know is this Mac os thing that NI is working on a patch or if there is a hardware issue.

Seems weird it's just audio and even through my Mac there is the same issue.

In other words, when I select audio playback to max, same issue.if


If software any news when NI getting a patch?


Cheers Justin

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Answers

  • EAGS
    EAGS Member Posts: 3 Newcomer

    Do you get the same distortion playing a song via iTunes? If not, it's gotta be a NI thing

  • Jevans106
    Jevans106 Member Posts: 5 Newcomer

    Hi no just when using mk3.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,957 admin

    Hi @Jevans106 A couple of questions:

    What is the CPU usage like when this occurs? Also, does it occur in every project?

    Have you checked your levels just in case? And do you use an external audio interface? 🤔

  • Jevans106
    Jevans106 Member Posts: 5 Newcomer

    Yes all the time and in projects, cpu i9 ram 64

    Thanks Justin

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,957 admin

    @Jevans106 Do you use an external audio interface as well?

  • Jevans106
    Jevans106 Member Posts: 5 Newcomer

    Yes it seems there is a article about it on NI support page dealing with drivers and reinstalling stuff but from what I could tell is there is a incompatible issue.

    At this point better to go back a couple of revs on the Mac os.

    NI support isn't robust directly on the website NI should just add a some email and a better turn around on emails.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,957 admin

    These two articles usually help solve any audio issues:

    Managing Computer Performance with MASCHINE 2

    Mac Tuning Tips for Audio Processing

    @Jeremy_NI Do you have any advice on what to check if there are audio distortion issues? Or perhaps troubleshooting steps to determine if these are really compatibility issues.

  • Jevans106
    Jevans106 Member Posts: 5 Newcomer

    Hi it's a mk3 and I had to roll back the OS on the Mac.

    It helped but still have so.e issues.

    Regards Justin

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    Hey @Jevans106 there are no known incompatibilities for the Maschine software on MacOS Monterey. I suspect your issue is software only, since it also happens when using the audio of your Mac. You can double check bty trying to reproduce the issue with the MK3 disconnected. I will contact you by email, we'll need to check your system.

  • Justin Evans
    Justin Evans Member Posts: 40 Member

    Greetings I am having the same issue in mac ventura I have exhausted all fixes and NI not any help on this. Doesn't make sense there are no settings to help get rid of cracks pops and distortions on track playback. Cpu looks maxed but no settings for that either. Most all tracks or songs have some sort of issue and all fx off.

    Is there a polyphonic limit with mascine?

    Issue seems to happen more with packages such as paralight, starlight and Ashlight.

    Distorts especially with both worlds in starlight libary.

    Jevans

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Justin Evans What kind of mac do you have? Are your libraries installed on an external hard drive? What format is that drive? Do Kontakt and Maschine both have full disk access? How to Enable Full Disk Access on macOS

  • Justin Evans
    Justin Evans Member Posts: 40 Member

    Hi Jeremy all software and library on mac power book and some other libary is on a hard drive but that only grabs samples.

    So the main work is located on the computer.

    And yes to all your questions I am running mac ventura os unistalling and reinstalling everything Including the OS with same results. I recently bought komplete 14 hoping it would fix things but it didn't.

    I sent crash reports and the tech trouble shooting file to NI ticket regards Justin

  • Justin Evans
    Justin Evans Member Posts: 40 Member
    https://community.native-instruments.com/discussion/comment/92352#Comment_92352

    Hi Jeremy can you reach out to me on the current ticket please under distortion mascine is useless at this point and so is komplete 14.

    Regards Justin

  • Justin Evans
    Justin Evans Member Posts: 40 Member

    Greetings Jeremy this is ticket 4037199, regards Justin

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Justin Evans I believe you are already in contact with our specialist. Please continue the conversation there.

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