is support ticket missing

Gbsn335
Gbsn335 Member Posts: 2 Newcomer
edited October 2024 in Kontakt

HAs the support ticket system gone or is it just hard to find?

thanks

Best Answer

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,301 admin
    Answer ✓

    Support is still here, still accessible through NI's website:

    https://support.native-instruments.com/hc/en-us

    How to Contact NI Support

  • Gbsn335
    Gbsn335 Member Posts: 2 Newcomer

    Right. But they doesn’t answer my question Jeremy. Has the ‘support ticket’ system gone because I can’t find it?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,301 admin
    Screenshot 2023-08-22 at 13.19.34.png

    You have links to our typeforms/wizards, there you have some general troubleshoot steps, depending on the issue you are having. If no solution is found you always have the possibility to submit a request, submitting a request there creates a "support ticket".

    I hope it's clearer now.

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