No arturia products in the library 😭

cedrimske

hi evrey body

i dont understand i can t see my library arturia and other in the Library...

i have the same problem with maschine and komplete kontrol

Kaiwan_NI

Hi @cedrimske did you get a reply from our support team today?

I'm summarizing the message here in case you missed it.

Our support team was unable to find the contents of the presets. The Lacie drive is formatted in HFS+, which is now very outdated. This could be the cause of the problem: Notes on Hard Drive Formats on Mac Computers

A solution is to reinstall Arturia plugins, making sure that the NKS presets install location is set to the default location on your system disk.

cedrimske

no body can help me 😔

Simchris

Did you install the NKS/Komplete Kontrol files for the Arturia apps?

LostInFoundation

…and also…are them version 6.1 or newer? Before this update they were not NKS compatible

cedrimske

https://community.native-instruments.com/discussion/comment/88533#Comment_88533

i dont understand what you say ...sorry

before it s work good 🤦‍♂️

and the problem was aith mashine and komplete kontrol and not only with arturia .

before i can see my eventide reberb and other thing .

cedrimske

https://community.native-instruments.com/discussion/comment/88539#Comment_88539

what of version do you speak ?

komplete kontrol?

LostInFoundation

No, the Arturia Plugins, but you already said they were showing up before, so it’s not this

cedrimske

https://community.native-instruments.com/discussion/comment/88560#Comment_88560

ok thank you for you respond

i dont understand why

all my plugin are update

cedrimske

Anybody knows a solution ?

native instrument can you help me ????

i have send many mail to the support but no response...

JesterMgee

Can you post a screenshot of the library tab? If the NKS support files (needed by plugins to show in Komplete/Maschine) have been installed then there will be an entry in the library tab for the plugins. If this issue has just happened out of nowhere then it is strange, you could try a rescan of the library tho. Otherwise not too sure

cedrimske

https://community.native-instruments.com/discussion/comment/88653#Comment_88653

I am not sure to understand what you say about library.

But I don't understand why NI don't respond to me ...

I have made a ticket, but I never receive response, or 1 month later ...

Kaiwan_NI

Hi @cedrimske did you get a reply from our support team today?

I'm summarizing the message here in case you missed it.

Our support team was unable to find the contents of the presets. The Lacie drive is formatted in HFS+, which is now very outdated. This could be the cause of the problem: Notes on Hard Drive Formats on Mac Computers

A solution is to reinstall Arturia plugins, making sure that the NKS presets install location is set to the default location on your system disk.

Kymeia

I'm guessing the NKS resources are not installed - just the plugins. The problem is the Arturia Software centre, in an attempt no doubt to simplify things, by default has a silent install option. However sometimes that means if the person installing stuff did not know to select the additional NKS third party resources when first installing then all installs default to that setting.

Go into Arturia Software Centre Preferences and uncheck this option

Install just one plugin and make sure you select the custom install and the option to install third party/NKS content. Once that is installed you can select silent install again and install the rest and the chosen options should now be applied.

tbh I can't see how this could be HFS related, if you don't have a SSD HFS+ should be fine - my external drives are mix of AFS and HFs+ and I have no problems with any of them.

cedrimske

https://community.native-instruments.com/discussion/comment/88795#Comment_88795

thanks a lot 😍 it s work

i hope the custom install  arturia don t install all on my disc macintosh hd 😅

because it take many on my disk

i have an other problem because i dont see izotope to and eventide

do you have an idea

cedrimske

Another's things , i see you have a link to NKS library

how did it work?

i can put the different folder somewhere?

LostInFoundation

In any case, being the hard disk HFS+ or not, since he says they were listed before I don’t know how support could answer that this is the problem…and even mark that answer as accepted…