Native Access 3.5 - Downloads failing every time

Samuel Cherry

Hello,

I've recently moved to a new PC running Windows 10 and every VST install/update via Native Access fails. The download gets stuck at 240kb and the estimation time constantly rises until the download fails.

I have no firewall / anti virus settings blocking NA 3.5.

I have Komplete Ultimate 11 and every VST included in this bundled installs fine if the K11 NI HD is connected. However, I can't update any VST or download any new VSTs that were not included in K11U.

I am connected via ethernet, 93mb download speed via Giganet UK. A VPN isn't being used either.

Is Windows 10 potentially the issue?

Jeremy_NI

Do you get an error message? Is it one of those?

Native Access Error Message: Download Failed: "Unknown error"

Native Access Error Message: "Download Failed: Please Check Your Internet Connection" (Windows)

Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file

Did any of the solutions/tips work for you?

Samuel Cherry

https://community.native-instruments.com/discussion/comment/87577#Comment_87577

No follow up, just Download Error. Thank you for the links but there's indication why these aren't working. Do you know how recent version 3.5 is? I've put in a support ticket.

Jeremy_NI

@Samuel Cherry My colleagues should get back to you soon, I'll keep an eye on the ticket.

Samuel Cherry

https://community.native-instruments.com/discussion/comment/88162#Comment_88162

Thank you, I’ve just had my ticket reply from Terry - he has recommended that I try installing the Komplete Start package with Kontakt 7. However, I will be unable to do so. I have a boxed educational version of Komplete Ultimate 11, I can install any vst offline via the Komplete hard drive. However, I can’t update or download any vsts connected to the internet. This is an issue with Native Access 3.5 or a compatibility issue with Windows 10. I have a download speed of 100mbps and no proxy/VPN connections

Jeremy_NI

@Samuel Cherry Please get back to my colleagues, they're the specialists, not I.