S88 with Komplete 14 Standard Promotion

bydavidrosen

So I have a support ticket in but I dont know how long I can expect to wait to get a response... But did anyone else run into this problem? I purchased an S88 a couple months ago while they were running a promotion where it comes with Komplete 14 Standard instead of Komplete 14 Select, but after I just registered the S88 serial, it gave me Komplete 14 Select in my Native Instruments account.

And on a separate but related note... Would it be a bad idea to install the Komplete 14 Select while waiting on a reponse or should I wait until I get the Standard so I'm not mixing up installs?

Jeremy_NI

Just checking out. It looks like you were able to register and everything is running!

LostInFoundation

Did you register the keyboard in time before the offer ended?

bydavidrosen

https://community.native-instruments.com/discussion/comment/87025#Comment_87025

I mean the promotion didn't say anything about having to do that. It said buy it within the timeframe.

LostInFoundation

How can they know you buyed it in time if you didn’t register it?

At this point, the only thing you can do is open a ticket with support showing them the receipt with the correct date and see if they can help you

bydavidrosen

https://community.native-instruments.com/discussion/comment/87036#Comment_87036

I bought directly from the Native Instruments shop. Where I'm pretty sure the invoice (I'll dig it up later) showed it would be Standard Komplete 14

LostInFoundation

Ah ok. In this case it is different

bydavidrosen

Yeah I'm sure they'll help out... Just a matter of getting through to their support haha. Currently waiting on a ticket.

Jeremy_NI

@bydavidrosen You submitted your request yesterday, someone should get back to you soon.

Jeremy_NI

Just checking out. It looks like you were able to register and everything is running!

bydavidrosen

https://community.native-instruments.com/discussion/comment/90519#Comment_90519

yep! thanks to NI support for fixing my issue.