Native Access Freezes on “Installing Dependencies“ at Startup

filip pietrzykowski

can any one help me, it seems really annoying

I am asking for a friend, who purchased yesterday update to Maschine 2.0

after several hours of serious struggle, we cannot open NI access...

Native Access Freezes on “Installing Dependencies“ at Startup

...we tried all suggested solutions...NITKDeamon, uninstall new version and install legacy ver 1.4 ...and everything else, but to no avail...

Very annoying must say, as my friend purchased full komplete and several plugins from NI, first SW maschine mk1 with software, and now he paid another 100 bucks to update program which does not work at all, including all massive, fm8, etc, etc...

considering he spent over 1000 bucks

simply NI access does not want to run...

and now the funniest thing....good luck with trying to contact NI support!!

there is no way...I cant open the ticket, send email .....

absolutely outrageous!!

the only thing you can do is to read steps how to solve it,

or use the online 'helper' - which does not help

don't buy NI products

AdelV

https://community.native-instruments.com/discussion/15226/after-paying-100-eur-for-sw-2-0-update-ni-access-doesnt-work

Hey Filip if you need Polish support please ad yourself to my group - Maschine User Polska 👌

Cheers & Pozdrowienia

filip pietrzykowski

thanks, I speak English better than Polish:)

all I need is to access to NI support, I want to open a ticket and let them know what issue I have.

So far it seems it's impossible...

D-One

The support wizard should allow you to create a ticket after you have answered all its questions.

For the forum users to help you you need to focus on details that matter, whats is your OS, windows or mac, version? Have you tried this?

https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup

filip pietrzykowski

thanks, yes, we did try all options

I read a thread here with few dozens posts complaining about this particular issue

there was no option to open ticket...the 'wizzard' finished with option - article helped - YES, close the issue, or other - no - it get you back to support/home...

really annoying situation

we had a session interrupted and not being able to carry on 48h because NI access is faulty..

and as I can see this is well known issue

D-One

https://community.native-instruments.com/discussion/comment/84829#Comment_84829

I just ran the help wizard and after replying that none of the solutions helped I get this:

You don't get that option B to open a ticket??

I'll assume you're on Windows since you didn't reply to my question, how about running NA2 in admin mode, have you tried that?

filip pietrzykowski

yes,

also uninstalling the entire system, installing fresh one and trying again...

first legacy native - and now it just starts updating...and again nothing...application hangs for very long time, or just reset itself

I will try open the ticket, contact NI directly, it seems (searchin on the net) this problem is touching many users..

thanks for your support!