Komplete Kontrol S61 - My sustain pedal doesn't start to work before a few minutes
I have since some time a problem with my sustain pedal which has a delay of several minutes before it starts working.
I have a Komplete Kontrol S-61 and I am using Cubase 11.
Anyone experienced a similar problem?
Best Answer
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@SmokeyJoe Please get in touch with our hardware department: https://bit.ly/NISupport_Hardware
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Answers
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Hello,
have you tried to use a midi monitor, you can insert one in any instrument or midi track, cubase has a build in one.
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Is it also happening in Komplete Kontrol in standalone? What is your operating system?
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Yes it is happening in Komplete Kontrol standalone as well.
I am on Windows 10, everything is updated.
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If you go to the setup in kk stand alone, does it then also have a delay, I mean this here and you can try with calibrate: https://support.native-instruments.com/hc/de/articles/115005166305-Sustain-Expression-Pedale-auf-einem-KOMPLETE-KONTROL-Keyboard-konfigurieren
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I went into this and checked my settings. Everything was correct.
The problem is the same in Standalone and inside my DAW.
If I play an instrument and try to use the sustain pedal, it takes about five minutes before the sustain pedal movements are recognized. After that, it works fine all the time until I switch my PC off.
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@SmokeyJoe I've honestly never heard of such an issue. Can you check MIDI activity like explained here: How to Monitor the Input of a MIDI Controller What do the readings show?
Can you try connecting the keyboard to a different USB slot on your computer? Could you also try on another computer see if this happens as well.
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I have monitored the MIDI input in Cubase and there is none coming from the sustain pedal until it starts working. I have tried another USB slot but I have the same problem. I don't have another computer to try on.
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If you start, do you once press the pedal all the way down from all the way up?
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@SmokeyJoe Sorry for asking again but maybe you can borrow a computer, just to test, this way if it happens on that other computer, the keyboard is probably defective and I would forward you to our hardware department, even though this type of issue was never reported before.
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Well I press the pedal as always, from its starting position all the way down.
As I mentioned, I don't have access to another computer so I cannot test it this way. Maybe it's simply a recent update that has changed the configuration? The pedal is more a "mechanical" movement so the delay must be how the input is "understood". I tried to change the polarity on the pedal but no change happened.
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@SmokeyJoe Please get in touch with our hardware department: https://bit.ly/NISupport_Hardware
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