Komplete Kontrol S61 - My sustain pedal doesn't start to work before a few minutes

SmokeyJoe
SmokeyJoe Member Posts: 20 Member
in Komplete Kontrol

I have since some time a problem with my sustain pedal which has a delay of several minutes before it starts working.

I have a Komplete Kontrol S-61 and I am using Cubase 11.

Anyone experienced a similar problem?

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 3,643 mod

    Hello,

    have you tried to use a midi monitor, you can insert one in any instrument or midi track, cubase has a build in one.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    Is it also happening in Komplete Kontrol in standalone? What is your operating system?

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member

    Yes it is happening in Komplete Kontrol standalone as well.

    I am on Windows 10, everything is updated.

  • Uwe303
    Uwe303 Moderator Posts: 3,643 mod

    If you go to the setup in kk stand alone, does it then also have a delay, I mean this here and you can try with calibrate: https://support.native-instruments.com/hc/de/articles/115005166305-Sustain-Expression-Pedale-auf-einem-KOMPLETE-KONTROL-Keyboard-konfigurieren

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member

    I went into this and checked my settings. Everything was correct.

    The problem is the same in Standalone and inside my DAW.

    If I play an instrument and try to use the sustain pedal, it takes about five minutes before the sustain pedal movements are recognized. After that, it works fine all the time until I switch my PC off.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    @SmokeyJoe I've honestly never heard of such an issue. Can you check MIDI activity like explained here: How to Monitor the Input of a MIDI Controller What do the readings show?

    Can you try connecting the keyboard to a different USB slot on your computer? Could you also try on another computer see if this happens as well.

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member

    I have monitored the MIDI input in Cubase and there is none coming from the sustain pedal until it starts working. I have tried another USB slot but I have the same problem. I don't have another computer to try on.

  • Uwe303
    Uwe303 Moderator Posts: 3,643 mod

    If you start, do you once press the pedal all the way down from all the way up?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod
    edited August 2023

    @SmokeyJoe Sorry for asking again but maybe you can borrow a computer, just to test, this way if it happens on that other computer, the keyboard is probably defective and I would forward you to our hardware department, even though this type of issue was never reported before.

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member

    Well I press the pedal as always, from its starting position all the way down.

    As I mentioned, I don't have access to another computer so I cannot test it this way. Maybe it's simply a recent update that has changed the configuration? The pedal is more a "mechanical" movement so the delay must be how the input is "understood". I tried to change the polarity on the pedal but no change happened.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod
    Answer ✓

    @SmokeyJoe Please get in touch with our hardware department: https://bit.ly/NISupport_Hardware

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