Ticket 3988710 (but I've been waiting several days)
I already own the Komplete 12 Collector's Edition bundle.
July 6- I tried to buy Komplete 14 Collector's edition . I logged into Native Access and it gave me a price of $249.50, which I thought was fair so I tried to purchase it. I put in my bank card but I got an error that it wouldn't go through to a wrong zip code. My zip code is 22025 and my bank / VISA confirms this is what they have on record as well. It's correct.
Initially my bank bank account showed that my account was minus the $249.50 and logging into Native Instruments- it also told me I owned the new software. But I never got prompted to be able to download it and still actually do not have it.
Then I submitted the ticket. 3988710
However, my bank now shows that the charges were "attempted" but never went through- I did not complete that purchase due to the zip code issue- which my bank states is a problem with your company/software (not on their end).
So I just decided- well, I'll try again. Today, July 8, now Native Instruments is trying to charge me $499! a full 50% more than 2 days ago.
I don't understand what is going on.
I would like to purchase this at the original promised price of $249.50 with my bank VISA card but I don't know how to do this now.
Is there someone I can call?