All products gone from account

cjb028
cjb028 Member Posts: 1 Newcomer
edited October 2024 in Komplete General

I had not been on my online account in a while and had to reset the password. The reset button didnt work so I had to reach out to support. A week later, support gave me a password to login. It worked, but i didn't go through my account as i was pretty frustrated about it. I just went onto my account and there are no products linked to it. I only have one account. Has this happened to anyone else?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @cjb028 For any issue related to your account, and especially when private information is required, please get in touch with our registartion agents here: https://bit.ly/NIsupport_RA

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