Payment error: Wrong zip code (but it's not), payment approved, card charged, NI order cancels

BigPictureSound Member Posts: 47 Member

Hoping someone can help me. Tried a few times to purchase a Komplete 14 CE update but the order created gets canceled even though charge show as pending in my bank. NI stripe API says "Incorrect zip" (it's not). Zip matches billing. Order stalls, but PO is created in my account.

Never had this issue before. Sent out a ticket last night, no reply yet and its 1 PM.

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