I submitted 2 tickets. Bought new keyboard a few weeks ago and the serial will not register. This is really holding me up on a project, close to returning it.
Email only.
If you notice the blue blurb at the top of the Support page:
Due to Summer of Sound, we unfortunately cannot respond to your requests as quickly as we would like. You will hear from us as soon as possible!
I am beginning to wish I hadn't bothered quite honestly. I can't download the software, keyboard order delayed even though I paid for expedited, can't get a response to a support ticket. Native Instruments seems to be a joke. Seriously considering calling it fraud with my credit card company.
I am honestly sorry for the negativity. I just I wish I could at least use the software while I wait for the keyboard. Frustrating and pushing a project back.
@BryanM My colleagues answered your request (3975300) on Tuesday the 27th but you did not reply yet, can you check your inbox, spam & filters?
@Microbe I checked and it seems that the keyboard was finally delivered. I've highered the priority on your other ticket, also answered you in another post related to your Native Access issue.
Thank you. Just one quick question. The keyboard was delivered. It doesn't come with a power supply?
@Microbe It doesn't come with a power supply, it can be powered by USB.
