Is there a phone number for support?

BryanM
BryanM Member Posts: 1 Newcomer

I submitted 2 tickets. Bought new keyboard a few weeks ago and the serial will not register. This is really holding me up on a project, close to returning it.

Best Answer

  • Brad Yost
    Brad Yost Member Posts: 350 Pro
    Answer ✓

    Email only.

    If you notice the blue blurb at the top of the Support page:

    Due to Summer of Sound, we unfortunately cannot respond to your requests as quickly as we would like. You will hear from us as soon as possible!

Answers

  • Brad Yost
    Brad Yost Member Posts: 350 Pro
    Answer ✓

    Email only.

    If you notice the blue blurb at the top of the Support page:

    Due to Summer of Sound, we unfortunately cannot respond to your requests as quickly as we would like. You will hear from us as soon as possible!

  • Microbe
    Microbe Member Posts: 6 Newcomer

    I am beginning to wish I hadn't bothered quite honestly. I can't download the software, keyboard order delayed even though I paid for expedited, can't get a response to a support ticket. Native Instruments seems to be a joke. Seriously considering calling it fraud with my credit card company.

  • Microbe
    Microbe Member Posts: 6 Newcomer

    I am honestly sorry for the negativity. I just I wish I could at least use the software while I wait for the keyboard. Frustrating and pushing a project back.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,670 mod

    @BryanM My colleagues answered your request (3975300) on Tuesday the 27th but you did not reply yet, can you check your inbox, spam & filters?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,670 mod

    @Microbe I checked and it seems that the keyboard was finally delivered. I've highered the priority on your other ticket, also answered you in another post related to your Native Access issue.

  • Microbe
    Microbe Member Posts: 6 Newcomer

    Thank you. Just one quick question. The keyboard was delivered. It doesn't come with a power supply?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,670 mod

    @Microbe It doesn't come with a power supply, it can be powered by USB.

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