Maschine + and 1Tb Micro SD card problems
I own a Maschine + and decided to buy a new SD Card as the supplied card soon wasn’t large enough. After researching the type of card I decided to buy a Sandisk Extreme Pro 1Tb card. I formatted it in the Maschine + and proceeded to install my expansion packs onto it. From the very first try I kept getting a “failed” message and to retry which I did time and time again. Has anyone had the same problems? I have a 128gb Sandisk extreme Pro SD Card and that works fine so that tells me that the type of card is ok. Could it be the 1tb version that is the problem. Native Instruments say that they have experienced no problems with 1Tb cards so I am at a bit of a loss. Finally I bought this card from Amazon at a cost of £160 so I am assuming it is genuine.
I have completed numerous tests at Native Instruments request, submitted photographs and screenshots but still no success.
Finally I returned it to my vendor on 18th May who returned it to NI. I received it back yesterday with a fault report saying No Fault Found🤬🤬 There was no info about what they had done so I strongly believe they didn’t test it with a 1Tb Micro SD card or it would have failed.
I immediately plugged it in, removed the 64gb card that is supplied with the Maschine + and inserted my 1Tb Micro SD card, formatted it in the Maschine + to remove any files that are lurking and went to my Library.
89 expansions waiting, 953.5Gb available on the memory card and all was looking good. I selected the first expansion and pressed Install and it started to download but 10 seconds later it stopped with a Failed message along with an unexpected error has occurred message. I tried the next expansion and the next but everyone failed.
I checked my Network and also tried it on 2 other Networks belonging to my neighbours but it failed.
The Micro SD Card I purchased is a 1Tb Sandisk Extreme Pro card purchased from Amazon. It is actually the second card from Amazon as when I was having these problems I thought it might be the SD card and returned it as faulty. Amazon were excellent and replaced it but that wasn’t the problem.
I also contacted Western Digital (owners of Sandisk) who were also excellent in their support.
This problem has been there since I purchased my Maschine+ last November and I complained and I received a replacement unit within the first 30 days so this is my second faulty Maschine +
Over the last 6 months my email trail between my vendor in the UK and Native Instruments is massive.I am now in conversation with Naill (Customer Care Manager) at Native Instruments and he offered me this reply,
- Our QA has tested the same Sandisk Extreme 1TB that you have, and it works without issue.
- We haven't received any other reports of problems with 1TB cards - which rules out an issue introduced with any recent Mas+ update.
- Your Mas+ has already left the repair centre, where no issue was found with it. It is already on the way back to the dealer where you purchased it.
I would suggest that you test the device with a 1TB card with the dealer if possible. If the dealer can see that the device is not working as expected, they should be able to offer you a refund or replacement.
After I tested it at home yesterday I drove to my nearest Vendor PMT in Northampton who were excellent and they confirmed my findings. They have raised it as a ticket with NI and asked if I can Video the process and send it to NI. I am waiting to see what is going to happen.
The moral of this story is that when you pay over £1000 for a “flagship” piece of Hardware that doesn’t do what it says on the tin don’t be fobbed off with inadequate testing and “no other reports of problems with 1Tb Micro SD cards” when there clearly are on their own forum. I cannot be the only person in the world with this problem who has raised a ticket with NI can I?
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