Native Access Installation Problem

Erin Sierra
Erin Sierra Member Posts: 4 Newcomer

After downloading the Mac M1-M2 version, I was instructed to drop it into my app file. When I tried, I got a message that said, "App is not supported in your country or region." I live in Georgia in the USA. That does not seem correct. Can anyone advise? Thanks.

Best Answer


  • Paule
    Paule Member Posts: 1,328 Expert

    Do you use NA1 or NA2. If the first, please update to Native Access 2. Do it work?

  • Erin Sierra
    Erin Sierra Member Posts: 4 Newcomer

    I have not been able to download anything. I'm new, and am trying to catch their sale.

  • Sunborn
    Sunborn Member Posts: 2,193 Expert
    edited June 2023


    This is a MAC problem, not a Native Access one. Maybe you are using VPN? Please disable it and try again.

    If you are not behind a VPN, try this: In the App Store on your Mac, choose Store > Account, then click Account Settings. (You may also need to enter your Apple ID.) In the Apple ID Summary area, click Change Country or Region. Click the pop-up menu, choose a country or region, then follow the on-screen instructions.

    Or perhaps follow the instructions from here:

  • Erin Sierra
    Erin Sierra Member Posts: 4 Newcomer

    I looked and my country/region is correct. Any other ideas. I did read that M2 chips are a problem at the moment with NI. Does anyone know if this is true and what to do? Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer ✓

    @Erin Sierra If you didn't find a solution to your issue yet, please get in touch with our installation specialists:

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