Cancel Request Order # 75000076585C

ajbeats
ajbeats Member Posts: 3 Newcomer
edited October 2024 in Social Club

I put in a request to cancel an order I placed yesterday. I would like to re-purchase Collectors Edition. How long does it take for NI to respond?

I am going to put in my second order in order not to miss out on the Sound of Summer 2023 sale.

The order is still in progress and according to the refund policy I can still cancel it because I have not downloaded or registered any products I bought.

Realized I can save money by bundling up and get more sounds.

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @ajbeats I believe my colleagues got back to you and all is good now!

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,418 Expert

    The answers are a bit delayed now, exactly because of Summer Of Sound offers

  • ajbeats
    ajbeats Member Posts: 3 Newcomer

    I really hope they cancel the order before the sale is up. :( I made a huge mistake. I would like to re-order with the Collectors Edition and a few other expansion packs which are not included in Collectors Edition.


    Thanks for clarifying and responding.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @ajbeats I believe my colleagues got back to you and all is good now!

  • ajbeats
    ajbeats Member Posts: 3 Newcomer

    Issue resolved. Thanks to NI for the prompt response.

This discussion has been closed.
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