Check on ticket status

Pennysscar · 2023-06-27T21:36:47+00:00

There was an error rendering this rich post.

Is there a way to check on a ticket?

I went through the KK support wizard and generated a ticket (3973016). I received an automated e-mail asking for the info from the support tool, which I have replied to. Since I got the automated e-mail, I know my address was correct ... 😊

Appreciate any pointers.

Find more posts tagged with

Mac

Komplete Kontrol

Accepted answers

Jeremy_NI

@Pennysscar We received the ticket. Our support agents have a lot of requests at the moment. For the issue you submitted, it could take quite a few days for my colleagues to get back to you. Sorry for the wait!

All comments

LostInFoundation

It’s just a matter of waiting. How long?

Pennysscar

I submitted the ticket on Saturday. I was really just wanting to know if anyone needed additional information or if anyone has had a chance to even look at it. I'm feeling creative and being impatient ... 😁

fusionmonger

I usually have better luck by clicking on my account and choosing "order history" where the serial # shows up. You can paste that into Native Access.

Pennysscar

Hm ... no dice. Maybe that means that the ticket hasn't been looked at yet.

Jeremy_NI

Pennysscar

Thank you for letting me know.

Quick links

Unanswered questions