Check on ticket status

Pennysscar
Pennysscar Member Posts: 9 Newcomer

Is there a way to check on a ticket?

I went through the KK support wizard and generated a ticket (3973016). I received an automated e-mail asking for the info from the support tool, which I have replied to. Since I got the automated e-mail, I know my address was correct ... 😊

Appreciate any pointers.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer βœ“

    @Pennysscar We received the ticket. Our support agents have a lot of requests at the moment. For the issue you submitted, it could take quite a few days for my colleagues to get back to you. Sorry for the wait!

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,037 Expert
    edited June 2023

    It’s just a matter of waiting. How long?

  • Pennysscar
    Pennysscar Member Posts: 9 Newcomer

    I submitted the ticket on Saturday. I was really just wanting to know if anyone needed additional information or if anyone has had a chance to even look at it. I'm feeling creative and being impatient ... 😁

  • fusionmonger
    fusionmonger Member Posts: 1 Newcomer

    I usually have better luck by clicking on my account and choosing "order history" where the serial # shows up. You can paste that into Native Access.

  • Pennysscar
    Pennysscar Member Posts: 9 Newcomer

    Hm ... no dice. Maybe that means that the ticket hasn't been looked at yet.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer βœ“

    @Pennysscar We received the ticket. Our support agents have a lot of requests at the moment. For the issue you submitted, it could take quite a few days for my colleagues to get back to you. Sorry for the wait!

  • Pennysscar
    Pennysscar Member Posts: 9 Newcomer

    Thank you for letting me know.

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