Not seeing pluggin in Native Access

Hi, I have bought Riff Generation - Outside In Edition with Expansions × 1 almost a year ago. I have a new laptop that I want to install this plugin.

I have downloaded Native Access, but the product does not show. When I try to register the licenses I get an error message that it has already been registered. Yes, on my stationary server.

But, why is the product not showing?

Windows 11

Using the latest version of Native Access 3.4 something

Using the same email address to log on Native Access as I did when I bought the plugin and also when creating the Native Access ID.

Native support takes for ever to get an answer so hoping someone in here had experienced the same problem.

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Noddyliten

Ahh, a reboot of my laptop worked. Now I can see a bunch of plugins.

Always reboot windows when something is not working. Should have learnt that by now.

Thanx for help guys:)

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PoorFellow

Did you check on account in browser to see what it says ?

https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

Else , you could try to use this trouble shooter to see if that helps , else wait for support :

https://support.cinesamples.com/hc/en-us/articles/8875473613847-A-Library-Is-Missing-In-Native-Access

PoorFellow

https://community.native-instruments.com/discussion/14438/not-seeing-pluggin-in-native-access

P.S.

Can not really remember, but I think there was something at one point where I had to download an installer to use a particular product in Native Access , did you try re-downloading product from where you bought it ? , or from here if not same place ? (Maybe place V.1.5 manually at the appropriate place on your drive) :

https://insessionaudio.com/products/riff-generation/update/

Noddyliten

Ahh, a reboot of my laptop worked. Now I can see a bunch of plugins.

Always reboot windows when something is not working. Should have learnt that by now.

Thanx for help guys:)

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