Support site bug?

Sunborn

Just wanted to point out the, somehow annoying fact that, every time we try to embed on a comment an article from the support site, it returns a nasty, ugly message, like the one below. Am i the only one that find it annoying?

I think previewed links (not just plain links) it should be a "must", they inform immediately the user about what is going on there and also, make our comments look more aesthetically nice.

Sunborn

Obviously is not a "bug" just too much of a security, yet i fully understand security on a sales website or here on the forum but on a support site? why?

LostInFoundation

Kaiwan reported it to the forum provider time ago

Sunborn

https://community.native-instruments.com/discussion/comment/78116#Comment_78116

ok thanks, good to know... hopefully the forum provider will do some work more frequently than once a year ^_^

Paule

Sunborn, give Return key twice and jump back to the first line. Then post your link and step forward. That helps.

Sunborn

https://community.native-instruments.com/discussion/comment/78122#Comment_78122

ok, naive question: what is "return key"?

Sûlherokhh

'Return' key = 'Enter' key. Paule wants you to create two empty lines in the post but then move back to the first line, thereby making sure when you 'insert' the link, there are empty lines below it already.

LostInFoundation

it is not working for me in my first test here.

Even with This trick, as soon as you push enter after you pasted the link it gives the error.

Demo To test it (the pasted link is not useful for this conversation)

No success 😔….I hoped for one moment

And I discovered like this that if trying to post the comment with the Error message, it doesn’t even show…only blank space

LostInFoundation

It is working only to paste the link (not the preview version) and be able to write after it:

https://support.native-instruments.com/hc/en-us/articles/4403306523665-Why-is-REAKTOR-PLAYER-Running-in-Demo-Mode-

Like this (pasted link irrelevant also this time)

Monochrome

This is why I always use the Bulleted List thing for such links.

When writing a - and hitting spacebar, a list will automatically be created. You can then paste in the link. Hitting enter will create another bullet, so... to get out of it, you will need to hold shift + hit enter and hit enter a second time.

Sunborn

https://community.native-instruments.com/discussion/comment/78142#Comment_78142

Obviously i know how to post a link 😉

What i am talking about is links with preview, such as this:

https://www.native-instruments.com/en/specials/komplete/nks-collections/

My question was, why this is working for the main site (and almost every other website) but not working for the support site.

JesterMgee

It's likely crawlers are blocked not allowing info to be scraped easily, the forum should detect that and simply leave the raw link instead.

Simple workaround: Just hold SHIFT when hitting enter to skip the previewed link and just post the raw link.