serial problem

mario_kappa

i have purshased the software traktor 3 pro.

i have been given a serial key that when i am putting it in it says to me that its not licensed key

what can i do?

please some help

Monochrome

You may want to contact support - only they can help you get this sorted:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

Jeremy_NI

@mario_kappa My colleagues got back to you this morning (June 16th)

Monochrome

You may want to contact support - only they can help you get this sorted:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

mario_kappa

I ve been there

could not connect with the server

i refresh the page all the time but nothing happens

have made 3 tickets already no answer

Jeremy_NI

@mario_kappa My colleagues got back to you this morning (June 16th)

DAVID NIGO

I have the same problem... My serial number does not work, it simply has no effect. Since the 19th I do not receive a solution to my problem. THEY NEVER ANSWER TO OPEN TICKS !!!! Is it a scam?

When I enter the Serial provided for TRAKTOR PRO 3.9 (TP38F-...................-CBBU3) via Native Access, it has no effect. I have opened two support tickets, and they never answer.

1st [Support request received] 3971557 

2nd [Support request received] 3966874

I want my money back!

DAVID NIGO

Two other report requests are open:

[Support request received] 3975719

This one for my money back: [Support request received] 3975736

😡😡😡

Jeremy_NI

Hey @DAVID NIGO Our support agents have a lot of requests to process at the moment, our reply times are a bit longer. Sorry for the bad experience.

Regarding request 3971557 and 3966874, my colleagues replied to you. Please check their solution, if that doesn't work or if you consider the answer is too late, please get back to them and confirm your refund request.

DAVID NIGO

Yes, they gave me a solution. It works, but it took too long. I lost a job on the night of the 23rd because of you.