The lights on my S61 MK1 keyboard go out

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dspears
dspears Member Posts: 6 Member
edited October 2024 in Komplete Kontrol

When I load Komplete Kontrol, My lights to my s61 to the keys (blue ones) go out everything else works. Does anyone have a fix?

Thank you

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Best Answers

  • dspears
    dspears Member Posts: 6 Member
    Answer ✓

    Paul, I know Jester said everyone would like that option to turn the lights off. I deleted kk then reinstall it. Then playing around I saw the option.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Hey @dspears the original title mentioned the Komplete Kontrol S61 MK2, yours is a MK1 model, only the MK1 have the possibility to turn the lightguide on or off.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey @dspears Is it on mac ? PC ? In Komplete Kontrol in standalone as well ? Does it happen with any instrument loaded ? Did you try another USB cable ?

  • dspears
    dspears Member Posts: 6 Member

    Jeremy it’s on a Mac on stand alone yes. When I go into Logic Pro alone the lights stay on. Then I start kontol the lights go out. I just re installed kontrol. No fix. In stand alone, instruments load, no lights. I changed usb no change. Native instrument’s send a check list. That did not work either.

  • JesterMgee
    JesterMgee Member Posts: 3,385 Expert

    Do you know how many people have BEGGED to be able to turn the damn lights off for years. Seems like you have a special feature that others can only dream of. Only so long you can stare at that endless blue

  • dspears
    dspears Member Posts: 6 Member

    Well I would like to use the full functionality of the keyboard first. But if I find out how it’s done, I’ll let you know.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey @dspears You submitted a request that I answered on Wednesday, please get back to me there so we can ftroubleshoot further.

  • dspears
    dspears Member Posts: 6 Member

    I did right after. Did you see it? See above.

  • dspears
    dspears Member Posts: 6 Member
    Screen Shot 2022-03-06 at 3.42.03 PM.png

    Oh boys.....LIGHT GUIDE was not...not enabled....yes you can turn off the lights in Komplete Kontrol....thank you for all your input. It's fixed. Now you can turn the lights off.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin

    @dspears Your reply to Jeremy's email didn't seem to come through. Can you get back to us again? Make sure you reply to ticket no 2839557. 🙂

  • paul doolan
    paul doolan Member Posts: 16 Member
    edited March 2022

    That's strange as I do not have that option on my S49 keyboard, that hardware tag does not show in KK, is it a keyboard specific option or have they updated the keyboards.

    Ahh mark 1 model, makes sense now.

  • dspears
    dspears Member Posts: 6 Member
    Answer ✓

    Paul, I know Jester said everyone would like that option to turn the lights off. I deleted kk then reinstall it. Then playing around I saw the option.

  • paul doolan
    paul doolan Member Posts: 16 Member

    Peeps has been asking for that option for ages, funny how I have not got that option but it doesn't really bother me anyway I was just curious.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Hey @dspears the original title mentioned the Komplete Kontrol S61 MK2, yours is a MK1 model, only the MK1 have the possibility to turn the lightguide on or off.

  • JesterMgee
    JesterMgee Member Posts: 3,385 Expert

    The ability to switch LG on/off was a feature on MK1 keyboards but was strangely omitted from MK2 keyboards.

    If you have an MK2 keyboard you cannot switch lights off, only MK1 keyboards have this option.

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